Customer Experience Market Outlook and Vendor Trends in 2023

Presented by

Diane Myers, Principal Analyst, Metrigy

About this talk

Metrigy's Customer Experience MetriCast 20223 study gathered data from 1,700 end-user organizations to provide insight into purchasing plans and vendor supporting client experience. In this webinar we'll share a snapshot of market forecasts, vendors, spending, what technologies correlate with CX success: Topics include: - Contact center platforms - CRM - CPaaS - Workforce optimation - Conversational AI - Contact center management - Voice of the customer - Self-service knowledge base -Marketing automation -Agent assist
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Metrigy is an innovative research and strategic advisory firm that analyzes enterprise success metrics to advise companies on their technology transformation strategies. Founded by Robin Gareiss and Irwin Lazar, both renowned technology analysts and content developers, Metrigy focuses on some of the coolest and most interesting technologies: Digital transformation and digital workplace, Unified Communications & Collaboration (UCC), Customer Experience (CX) and contact center, Artificial intelligence and analytics.