Solving the Frontline Worker Challenge with EX

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Presented by

Beth Schultz, Vice President of Research and Principal Analyst, Metrigy; Unisys

About this talk

Optimizing employee experience has become mission critical for companies crafting new workplace strategies and seeking to improve key business metrics, including productivity. Oftentimes, however, employee experience management assumes employees have ready access to corporate desktops and applications and can move about digitally at will. In other words, they fail to distinguish between knowledge workers and frontline workers, instead expecting a single set of employee experience processes and tools to work well for both. This is a mistake. In this webinar, hear how successful companies are addressing the frontline worker challenge, based on Metrigy’s latest research, and discover how to boost the experience for these employees with the right tools and technology based on insight from digital workplace solutions experts at Unisys. You’ll come to understand the unique requirements of frontline workers, what data to gather for generating valuable insights, and what processes to put in place to facilitate experience management and drive business improvements. Speakers: - Beth Schultz, VP of Research & Principal Analyst, Metrigy - Stephen Tong, Head of Product, PowerSuite, Unisys - Stacy Harder, Solution Manager, Seamless Collaboration, Unisys - Bobby Arbuthnot, Director of Solution Management, Employee Experience, Unisys
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Metrigy is an innovative research and strategic advisory firm that analyzes enterprise success metrics to advise companies on their technology transformation strategies. Founded by Robin Gareiss and Irwin Lazar, both renowned technology analysts and content developers, Metrigy focuses on some of the coolest and most interesting technologies: Digital transformation and digital workplace, Unified Communications & Collaboration (UCC), Customer Experience (CX) and contact center, Artificial intelligence and analytics.