CX Automation Will Create Massive Change in Contact Centers of the Future

Presented by

Robin Gareiss, CEO and Principal Analyst, Metrigy; Frank Fawzi, President and CEO, IntelePeer

About this talk

The pace of change in customer experience technologies is unprecedented. AI-enabled automation is generating efficiencies and benefits that will completely change the landscape of CX in the future. Join CEOs from Metrigy and IntelePeer to learn about what the contact center of the future looks like, and how you can start planning for it today. During the webinar, IntelePeer’s Frank Fawzi and Metrigy’s Robin Gareiss will discuss the following: - Why is the use of AI and automation vital to success—and why will you be more prepared for the future if you get started now? - Which types of AI have the most impact on success? - Will voice still be relevant in the contact center of the future? - Will everything be automated in the future, or will human intervention still exist—and if so, what do human interactions look like?
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Metrigy is an innovative research and strategic advisory firm that analyzes enterprise success metrics to advise companies on their technology transformation strategies. Founded by Robin Gareiss and Irwin Lazar, both renowned technology analysts and content developers, Metrigy focuses on some of the coolest and most interesting technologies: Digital transformation and digital workplace, Unified Communications & Collaboration (UCC), Customer Experience (CX) and contact center, Artificial intelligence and analytics.