How to Prioritize AI Now to Drive Operational Success—and Prepare for the Future

Presented by

Robin Gareiss, CEO and Principal Analyst, Metrigy; Brian Mistretta, Director of Product and Segment Marketing, NICE

About this talk

AI has become as confusing as it is exciting. With so many options for applying AI to customer interactions, how do you know what to prioritize, and where you’ll get the biggest bang for the buck? And how can you prepare for the future as AI continuously evolves? It’s imperative to be both receptive to technology advancements and also to be innovative for your own use cases. This webinar will give you strategic guidance, based on real-world research data from Metrigy CEO & Principal Analyst Robin Gareiss. You’ll also hear from NICE Director of Product and Segment Marketing Brian Mistretta on how NICE customers are leveraging AI today. We’ll share insights and recommendations, and answer the following questions: - What does the digital customer journey do to amplify company’s ability to automate and expedite transactional requests? - How does AI help with containment, self-service, and agent productivity? - Moving forward, what truly transformational changes could take place more broadly in the workplace?

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Metrigy is an innovative research and strategic advisory firm that analyzes enterprise success metrics to advise companies on their technology transformation strategies. Founded by Robin Gareiss and Irwin Lazar, both renowned technology analysts and content developers, Metrigy focuses on some of the coolest and most interesting technologies: Digital transformation and digital workplace, Unified Communications & Collaboration (UCC), Customer Experience (CX) and contact center, Artificial intelligence and analytics.