Crucial Technology Changes that Drive Value for Healthcare Companies & Patients

Presented by

Robin Gareiss, CEO and Principal Analyst, Metrigy; Sanjay Srinivasan, SVP & Chief Technology Architect, Vonage

About this talk

Whether you run a small healthcare practice or a midsize hospital system, embracing the right technology will deliver measurable benefits. Healthcare is somewhat behind other industries when it comes to applying technology to daily operations, but even small changes will deliver big results. When companies integrate Electronic Health Records (EHR) with their cloud-based communications systems (including contact centers and internal employee collaboration), they will see improvements in patient experience, operational efficiency and revenue. Couple that with powerful AI applications in the contact center, and patient experience scores will soar. This webinar will give you strategic guidance, based on real-world research data from Metrigy CEO & Principal Analyst Robin Gareiss. You’ll also hear from Vonage’s SVP & Chief Technology Architect, Sanjay Srinivasan about how customers are using Vonage’s healthcare products and services today—and what benefits they’re driving. We’ll share insights and recommendations, and answer the following questions: -- What value are healthcare practices and their patients uncovering through integrating Electronic Medical Records with cloud communications platforms, patient experience technology, and AI? -- How are healthcare organizations driving operational efficiencies by leveraging technologies to improve clinical and patient experience? -- What technologies help hospitals and practices drive more revenue, while also better serving patient needs? -- How do you select a technology partner you can trust to understand the nuances of healthcare to gain the most value for your investment?
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Metrigy is an innovative research and strategic advisory firm that analyzes enterprise success metrics to advise companies on their technology transformation strategies. Founded by Robin Gareiss and Irwin Lazar, both renowned technology analysts and content developers, Metrigy focuses on some of the coolest and most interesting technologies: Digital transformation and digital workplace, Unified Communications & Collaboration (UCC), Customer Experience (CX) and contact center, Artificial intelligence and analytics.