Do Consumers Like AI When Interacting With Businesses?

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Presented by

Robin Gareiss, CEO and Principal Analyst, Metrigy

About this talk

Businesses are rapidly rolling out AI, along with the associated automations, for customer interactions. But what do consumers think of these technology advancements? Join this webinar for the highlights of Metrigy's latest research study that examines consumer preferences when it comes to interacting with businesses. Metrigy CEO and Principal Analyst Robin Gareiss will answer the following: - Is AI making customer service better or worse? - Where are the gaps and alignments in what businesses offer and what customers want? - As a CX leader, what are you doing right and wrong--from your customers' perspective?
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Metrigy is an innovative research and strategic advisory firm that analyzes enterprise success metrics to advise companies on their technology transformation strategies. Founded by Robin Gareiss and Irwin Lazar, both renowned technology analysts and content developers, Metrigy focuses on some of the coolest and most interesting technologies: Digital transformation and digital workplace, Unified Communications & Collaboration (UCC), Customer Experience (CX) and contact center, Artificial intelligence and analytics.