CX Expert Insights Series 3, Ep.1 - What Consumers Love and Hate About CX Technology

Consumers have strong definitive expectations on what merits a good experience with companies they do business with. Technology--increasingly AI, but also interaction channels and proactive outreach--plays an important role. Join Metrigy CEO Robin Gareiss to learn what you should (and should not) be doing to get the highest CSAT scores, and why consumer ages matter. She will address the following: - What can you do that makes consumers spend more money with you--and where does technology play a role? - In what circumstances do consumers think AI voice and text agents are appropriate? - What channels are a must--and where do they really stand with voice vs. digital? - Do consumers really want all those proactive emails, phone calls, and text messages? The answer may surprise you.