WC Expert Insights Series 1, Ep.2: From AI Hype to Real CX Impact: How Voca CIC Stands Out

Customer experience (CX) has entered a new reality. In today’s crowded, AI-saturated market, technology and features alone no longer differentiate vendors—everyone looks the same on the feature table. What matters is the experience as a whole. In this Metrigy session, we’ll explore why the next wave of CX transformation isn’t about adding more features, but about creating seamless, reliable, and AI-centered experiences. We’ll cut through the noise of tech commoditization and AI hype to show how Voca CIC delivers a different kind of value: - One vendor, one partner: AudioCodes isn’t just the builder of VOCA CIC—it delivers, implements, and manages it end-to-end. - Microsoft Unify certified: Voca CIC meets the highest standards for uptime, onboarding, and AI alignment inside Microsoft Teams. - Smarter AI, simpler design: A first look at Agent Insights, our AI-powered summarization built for real-world agent workflows. - Commercial clarity: A straightforward three-tier model that makes buying and scaling Voca CIC simple. If you’re navigating the “sea of sameness” in CX and looking for a way to stand out, this session will help you see what truly matters for your business and your customers.