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Vulnerability – Changing Perceptions

If ever there was a time to focus on how we improve the experience and outcomes for the most vulnerable, surely now is that time. The FCA has highlighted the importance of doing the right thing for vulnerable customers and deeply embedding this into firms. Whilst we’ve been socially-distanced, new guidance has been issued. What can we learn from recent experience and the regulator’s latest thinking in this area?

The recent pandemic has highlighted some fundamental initial steps that need to be adopted in a crisis, especially with the most vulnerable. It’s equally important to maintain a deep understanding of the vulnerability ‘triggers’ that need to be revisited. As we look forward beyond the pandemic, it’s essential that we capture what has been learned and the positive ways in which firms have responded so far.

The purpose of the vulnerability agenda is to build a genuine culture that will promote good outcomes to consumers. It’s important that we respond to the current needs of clients, but also establish practices that can be developed over the long-term.

By attending this session, you’ll be able to:
• Identify the initial steps in working with vulnerable clients.
• Recognise the key themes of vulnerability and learnings from a major crisis.
• Review the key steps from the FCA’s guidance on vulnerability.
• Discover how to develop skills and capability in this area.
Recorded Jul 15 2021 62 mins
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Presented by
Martin Lines; Karl Steadman
Presentation preview: Vulnerability – Changing Perceptions

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  • Channel
  • Channel profile
  • Equity Release - Making it Personal Webinar Q&A Recorded: Oct 12 2021 24 mins
    Malcolm Tyrrell, Matthew Latham and Jonathan McCaffrey
    Equity Release - Making it Personal Webinar Q&A
  • Equity Release - Making it Personal Recorded: Oct 7 2021 47 mins
    Malcolm Tyrrell
    Equity Release – Making it Personal

    The lifetime mortgage market is evolving and it's important to know how medical underwriting can help you design solutions more personalised to your client needs, and with potential added benefits.

    We'll look at how medical underwriting could help your clients borrow more or save money, the types of client most likely to benefit and the options available to clients who want to repay their loan early.

    Learning Objectives

    • Understand the importance of health and lifestyle underwriting in relation to lifetime mortgages.
    • Recognise the new developments in assessing health and lifestyle.
    • Discuss the partial and full repayment options available for equity release clients.

    The session qualifies for CPD
  • New ERA, new thinking Recorded: Aug 12 2021 33 mins
    Martin Lines
    What does the future of retirement planning look like?

    In recent months there has been a lot of focus on retirement income advice. Whilst most of the attention has been on transfers from defined benefit schemes, there is a wider application to all retirement income advice. The main objective, of course, is better client outcomes. But how can this guidance be put into practice and how do we take account of client behaviour?

    In this session, Martin Lines talks to Andy Sutherland from Conduct Culture and Chris Wells from IFAs Included. We’ll review the latest regulatory developments and their impact on the future of retirement planning. We’ll also introduce a practical framework covering the key areas that need to be discussed, geared towards good outcomes for clients. You will see that by putting the client at the heart of the process, the regulatory and business needs can also be met.

    Learning Objectives
    By attending this session, you will be able to:
    • Recognise some of the behavioural challenges associated with retirement planning
    • Discuss the key steps to good client outcomes in retirement
    • Recognise how a robust advice process can benefit clients and the firm.
  • Lifetime Mortgages – Explaining ERCs Recorded: Jul 26 2021 15 mins
    Jonathan McCaffrey, Malcolm Tyrrell
    In this short update, Malcolm Tyrrell speaks to Jonathan McCaffrey about Early Repayment Charges (ERCs). Specifically, the session will look at:

    • Why do we have ERCs?
    • When is the plan ERC-free?
    • What are our fixed and variable ERCs?
    • How do they work?

    (Financial intermediary use only)
  • Vulnerability – Changing Perceptions Recorded: Jul 15 2021 62 mins
    Martin Lines; Karl Steadman
    If ever there was a time to focus on how we improve the experience and outcomes for the most vulnerable, surely now is that time. The FCA has highlighted the importance of doing the right thing for vulnerable customers and deeply embedding this into firms. Whilst we’ve been socially-distanced, new guidance has been issued. What can we learn from recent experience and the regulator’s latest thinking in this area?

    The recent pandemic has highlighted some fundamental initial steps that need to be adopted in a crisis, especially with the most vulnerable. It’s equally important to maintain a deep understanding of the vulnerability ‘triggers’ that need to be revisited. As we look forward beyond the pandemic, it’s essential that we capture what has been learned and the positive ways in which firms have responded so far.

    The purpose of the vulnerability agenda is to build a genuine culture that will promote good outcomes to consumers. It’s important that we respond to the current needs of clients, but also establish practices that can be developed over the long-term.

    By attending this session, you’ll be able to:
    • Identify the initial steps in working with vulnerable clients.
    • Recognise the key themes of vulnerability and learnings from a major crisis.
    • Review the key steps from the FCA’s guidance on vulnerability.
    • Discover how to develop skills and capability in this area.
  • Who pays for long-term care? Recorded: May 27 2021 63 mins
    Graham Duffy
    The care system can be confusing and unclear when it comes to the divide between health care and social care. But who is responsible for providing and funding care for any particular individual?

    In this webinar, our Care Specialist, Graham Duffy, will look at the responsibilities of the local authority and the NHS, while considering the process that should be followed for those with a care need.

    For many clients, their assets mean they’re what is commonly called ‘self-funders’. We’ll therefore look at the different ways that care might be funded privately, the costs and benefits of each option and the suitability of these.

    By attending this webinar, you’ll be able to:
    • Appreciate the divide between social and health care.
    • Outline the state and privately funded options for care funding.
    • Assess the suitability of options/products for self-funding care.
  • Evolution and Adaptation Recorded: Apr 22 2021 78 mins
    Malcolm Tyrrell
    “It is not the strongest or the most intelligent who will survive, but those who can best manage change.” - Charles Darwin.

    The equity release market is evolving – is your business adapting?

    Perceptions have changed as more people see the wider financial planning benefits available. As we know it wasn’t all plain sailing in the past, but with the continued good work of the Equity Release Council things have changed in recent times. It’s not surprising then, that there has been so much growth in this area. Coupled with low interest rates and responsible lending initiatives, this could be a great facet to your business and your clients.

    Whether you’re already advising on equity release or looking to enter this area, our webinar will help you stay up to date with the evolving market.

    We’ll look at the changing usage of equity release funds and how clients can benefit from recent market developments.

    Learning objectives:
    • Understand lifetime mortgage market growth and changing attitudes.
    • Examine future market drivers for change.
    • Consider how lifetime mortgage products could work for your high net worth clients.
We help people achieve a better later life
We are a specialist UK financial services group focusing on attractive segments of the UK retirement income market. The Group is a leading and established provider of retirement income products and services to individual and corporate clients.

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  • Title: Vulnerability – Changing Perceptions
  • Live at: Jul 15 2021 9:00 am
  • Presented by: Martin Lines; Karl Steadman
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