Vulnerability: Award winning ideas (part one)

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Presented by

Graham Duffy; Jenny Cadman

About this talk

The FCA’s finalised guidance on consumer vulnerability, published in 2021, sets out some key principles for designing a service for clients in vulnerable circumstances. But how do you apply these in reality? In this new webinar, two category winners in the recent Just Group Vulnerable Customer Awards will discuss their ideas on how to turn guidance into better outcomes for vulnerable customers. Join us as Kathryn Knowles of Cura Financial Services and Stuart Wilson from Air Group share their thoughts about vulnerability challenges and some of the award-winning initiatives they’ve put in place. Hosted by Care Specialist, Graham Duffy, and Just’s Head of Customer Experience, Jenny Cadman, this webinar will be followed by time for your questions. By attending, you’ll be able to: • Recognise some key areas of good practice regarding vulnerability. • Understand process changes that can help improve support for vulnerable customers. • Discuss the role of technology in helping to recognise and record potential vulnerability.
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We are a specialist UK financial services group focusing on attractive segments of the UK retirement income market. The Group is a leading and established provider of retirement income products and services to individual and corporate clients.