Keith Richards - Applying Consumer Duty to clients in vulnerable circumstances

Presented by

Martin Lines with Keith Richards, CEO Consumer Duty Alliance

About this talk

In this interview session, Keith shares valuable insights into how firms should respond to the needs of clients in vulnerable circumstances, what good practice looks like and how this helps to meet the requirements of Consumer Duty. Importantly, we discussed both the compliance and cultural aspects of the regulation, how this differs from what’s gone before and what firms can do to demonstrate better outcomes for clients. By viewing this session, you’ll be able to: - Recognise the link between Consumer Duty and vulnerability - Understand the role of the Consumer Duty Alliance - Discuss the cultural and compliance aspects of the regulation in the context of previous and current guidance
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