Harnessing the power of attorneys to safeguard against foreseeable harm

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Presented by

Graham Duffy with Tish Hanifan, Co-founder and Joint Chair, Society of Later Life Advisers (SOLLA)

About this talk

The Consumer Duty makes it clear that all clients should receive good outcomes, including those in vulnerable circumstances. Whilst vulnerability isn’t confined to those in later life, it is important to understand and respond to characteristics and circumstances that may be present. Capacity in later life can fluctuate, so knowing how much assistance is needed and how this can vary depending on the specific decision is important. In this session, Tish covers how to approach some sensitive issues, the role and duties of attorneys and what firms can do to protect clients from foreseeable harm in later life. By viewing this session, you’ll be able to: - Understand consumer challenges in navigating financial services whilst in vulnerable circumstances - Recognise the responsibilities of substituted decision-makers - Discuss how to assist clients with reduced capacity to make decisions
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We are a specialist UK financial services group focusing on attractive segments of the UK retirement income market. The Group is a leading and established provider of retirement income products and services to individual and corporate clients.