Vulnerability - How to help the UK's 'hidden' carers

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Presented by

Martin Lines and Tony Miles

About this talk

In 2024, the FCA will review how firms treat vulnerable customers. They’ll check the approach firms take in understanding and responding to consumer needs and have specifically mentioned the inclusion of older customers in vulnerable circumstances. But, of course, it’s not just the elderly that face vulnerabilities. What about those who support people with additional care needs? The reality is that by age 50, around half of the population are supporting someone in this way. Often this group is ‘hidden’ as they may not see themselves as unpaid carers, yet the FCA has recognised this issue as a potential driver of vulnerability. This webinar will give practical guidance on how to identify, understand and support clients with caring responsibilities as well as examine new guidance from the regulator and examples of good practice. We’ll also look at a new tool from My Care Consultant designed to help clients and their families avoid harm when dealing with care needs. Learning Objectives: By attending this webinar, you’ll be able to: • Recognise the characteristics and challenges of unpaid carers and how they may affect their financial wellbeing • Identify the FCA's expectations and guidance on supporting vulnerable customers, including unpaid carers • Apply practical tips and tools to help your clients and their families navigate the care system and avoid harm CPD: 60 mins
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We are a specialist UK financial services group focusing on attractive segments of the UK retirement income market. The Group is a leading and established provider of retirement income products and services to individual and corporate clients.