Grigori Trofimov, Solutions Architect; Renato Putini, Director, Parasoft
Many customer services have shifted to digital channels such as contact centers. Expanding teams in hybrid locations has its own set of challenges, including initial and ongoing training. Getting new employees up to speed quickly, no matter where they're located, is key to high employee retention and, ultimately, customer satisfaction.
Training employees, partners, and customers on corporate systems can be done more quickly with a dedicated environment. However, creating such an environment involves duplicating an intricate web of internal infrastructures, which can be costly and complicated. Additionally, companies must protect sensitive business data from inadvertent changes made by inexperienced users.
You can set up a safe “sandbox” for designated team members to use for application learning with a virtual training environment that provides just what you need: reliable access with minimal risk and cost. Create a simulated version of your actual environment that behaves like the real thing, so your team can learn the functions they need for their jobs, using synthetic data that can be reset and reused on demand.
Learn how adopting a virtual training environment will help you:
• Simplify the creation and availability of a virtual training center.
• Dramatically reduce the fixed costs and risks of onboarding team members.
• Easily manage and scale the training environment dynamically.
• Provide new hires with a first-class onboarding experience.