Data-driven Decision Making for Service Providers

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Presented by

Stefan Wallin, CTO, Data Ductus

About this talk

In this installment of the webinar series, Transformative Automation for Network Providers, Stefan Wallin will discuss how service providers can make business decisions based on high quality data. Customer experience and service quality should be the primary goals of automation. In this session, Stefan will explore how the quality data, versus the quantity, is the key to determining where network providers are and where they want to be with respect to delivered service, customer experience, partner SLAs and more. The webinar will provide principles for enabling data-driven decisions in order for service providers to know how their networks and services are functioning, rather than guessing. Finally, Stefan will touch on what can go wrong in data-oriented efforts such as building data lakes and implementing Artificial Intelligence/Machine Learning technologies.

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Webinars focused on using automation strategically to gain the benefits of digital transformation. Subject matter experts cover topics that include automation pathways, data-centric behaviors, software development principles, service assurance and visualization.