Highly Productive Workplace Leveraging Tech Stack of Service Desk

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About this talk

Providing innovation, flexibility and continuity while delivering on an optimized customer experience provides the recipe for success in today's modern business. However, businesses are challenged with the increasing use of social media channels, the rise in the use of managed service providers and the adoption of outsourcings services. This has put strain on IT resources as well as may introduce security and risk concerns. In fact, we find that nearly two-thirds or organizations expect to increase their spending on cybersecurity services (63%) and/or controls and technologies (62%) over the course of 2023. What is your organization's position? Topics planned to cover: • Analyzing customer data • Providing an omni-channel experience • Leveraging modern systems • Optimizing skills to provide an end-to-end customer experience

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Zones, LLC, is a global IT solutions provider that delivers products and services to help companies complete their digital transformation – from desktops to the data center – to the cloud and beyond. Zones’ expertise is reflected in their business practices focusing on Digital Workplace, NextGen Networking, Cloud & Data Center, Cybersecurity and more. Zones is a certified Minority Business Enterprise and holds an elite Corporate Plus Certification. They have a proven ability to support many of the world’s largest corporations.