The Cascading Effects of Enhancing Your IT Service Desk

Presented by

David Martin - Zones, Udit Singh - Everest Group, Roy Atkinson - Clifton Butterfield, LLC

About this talk

True success for the service desk is achieved when an issue is eliminated before it disrupts the user, rather than just resolving it quickly to minimize dissatisfaction. In this webinar, we will discuss how transforming your service desk can have cascading effects on the overall performance of your IT and business. We will explore how the service desk is the first line of defense for all IT issues and why boosting it can improve the trinity of cost, productivity, and experience. Join us to learn how your service desk can reduce support cost, reduce employee downtime, and eliminate issues even before they disrupt the user.
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Zones, LLC, is a global IT solutions provider that delivers products and services to help companies complete their digital transformation – from desktops to the data center – to the cloud and beyond. Zones’ expertise is reflected in their business practices focusing on Digital Workplace, NextGen Networking, Cloud & Data Center, Cybersecurity and more. Zones is a certified Minority Business Enterprise and holds an elite Corporate Plus Certification. They have a proven ability to support many of the world’s largest corporations.