Call Recording Supervision + Review for Fuze Call Recordings
Call recording regulations, such as Dodd- Frank, PCI-DSS, and MiFID II, introduce new requirements and accountability for your business preservation and supervision of call recordings. In addition, firms are increasingly demanding better insights from their call recordings to identify employee misconduct, quality control, flag compliance risks, or alert on offensive behavior.
Theta Lake’s AI-powered compliance suite provides risk management, compliance, and archiving for Fuze recordings, making call recording review easier, faster, and more accurate.