The Next-Generation CUSO: A New Innovation Model for Credit Unions to Thrive

Amid global upheaval and pandemic-forced shutdowns, credit unions met member needs with digital experiences powered by technology built over the last decade. But digital alone is not a future-proof strategy. To thrive long-term will take leaning into foundational credit union strengths and fierce pursuit of continuous innovation. The result: dynamic personal experiences that keep members loyal no matter what lies ahead. Nymbus CUSO President John Janclaes, a longtime credit union advocate and operator, and Trish North, financial institution growth champion and Nymbus Chief Customer Officer, will join Brian Lauer, who (literally) wrote the book on CUSOs, to talk about how a new kind of CUSO will help credit unions confidently move forward—with crisis-level speed. You’ll Learn: * How a new CUSO model that focuses on growth and continuous innovation, not singular operational efficiencies or products, will reposition credit unions from playing defense to offense against digital challengers * Why getting comfortable with speed is critical to thriving long-term * How niche banking leverages credit union strengths so they can differentiate—and win—in today’s fiercely competitive environment * Why an integrated ecosystem of people, processes and technology makes scaling for future growth possible