Name: The 3 Ways to Generate Revenue and Improve Customer Service with ServiceNow
Start: 2022-11-08T17:00:00Z
End: 2022-11-08T17:00:44.000Z
Location: BrightTALK
Rating: 5

NewRocket helps organizations make more confident and effective business decisions.  We plan, deploy, and manage successful programs for Integrated Risk Management (IRM), providing organizations the framework to achieve trusted, aggregated and transparent risk & security intelligence.

IT asset management is at the center every organization and the heart to many business issues. Join NewRocket’s Mukul Sharma, James Osborne, Kirk Hogan and Chris Grassi for the first episode of the series to discuss:

• What exactly is IT asset management and why you need to get a handle on it right now.
• How getting visibility of your assets can alleviate extraordinary risk from your business.
• Ways IT asset management can get out of control that you may not have thought of.
• The path to better IT asset management.

Join us as we map out a comprehensive path to refined IT asset management. This webinar will help you recalibrate your approach and chart a course toward a safer, more resilient organization.

Speakers:
Chris Grassi, VP and MD EMEA, NewRocket 
Mukul Sharma, Chief Growth Officer, NewRocket 
Kirk Hogan, VP of Technology, Platform and Integrations Strategy, NewRocket 
James Osborne, Security, Risk & Resilience Specialist, NewRocket

Are You Controlling Your IT Assets Or Are They Controlling You?

If you are a platform owner or a business leader demanding more from your technology landscape, join Kirk Hogan, VP Technology, Platform and Integrations Strategy, NewRocket, to discuss how to unblock your enterprise technology transformation by reducing your technical debt. You will be interested in this webinar if your organization is looking to:  

- Make the ServiceNow platform the most strategic operational engine in your business. 
- Drive exceptional user experiences. 
- Take back control of your tech stack and get the most out of your investments.  
- Support business goals through a well-governed IT landscape. 
- Attract new business stakeholders and build new internal champions.  

Experience improved transformation stability at all levels of the organization. You will come away from this webinar with actionable guidance to determine where you are in your transformation journey and strategies to move forward.

First Unblock, Then Unlock Your Transformation Journey

It’s impossible to have full resilience without visibility and trust. In order to be prepared for the unexpected, your entire organization needs to work together to provide complete transparency around every process and data point. Don’t worry — this is easier to do than you might think.

This webinar will look at three approaches to developing a connected organizational relationship between resilience, visibility, and trust through technology. We’ll explore how to:

    - Identify what actually matters and why
    - Assemble the building blocks of a robust resilience program
    - Establish criteria for trustworthy data

Maximizing Enterprise Resilience With Visibility & Trust

For most organizations, silo culture is treated as an unavoidable fact of life. However, the hard truth is that you can’t be fully resilient in a siloed organization. To achieve optimal resilience, you need to get all your teams unified around aligned objectives — and thankfully, there are practical ways to do that.

Join our webinar to learn three ways to break down silos and unify your leaders and teams. We’ll share approaches that will help you:

    - Galvanize your organization to meet the same common goal
    - Create synergy between your teams to break down silos
    - Use data relationships and interconnectivity to bring teams together

How to Demolish Silos & Grow Resilience

Organizations can no longer rely on isolated, one-dimensional departments to build resilience. Instead, resilience needs to be woven into the highest level of strategy, which requires starting at the bottom and working your way up, empowering every person in your company to actively work toward resilience.

In this webinar, we’ll explain how you can develop a truly resilient organization by getting all of your people to look through a lens of resilience. You’ll learn how to:

    - Lay the foundation of cultural change necessary for a resilient enterprise
    - Create enthusiastic resilience champions across your organization
    - Leverage momentum to drive your resilience journey and keep adapting to a 
      changing world

Creating a Human-centric Approach to Enterprise Resilience

Transform your portal into a unified digital workplace experience so your employees can stay connected, easily find help, and get the resources they need to get the job done from anywhere using ServiceNow's Employee Center.

Walk away with best practices on how to:
● Adopt a content first strategy
● Streamline content creation around topic pages
● Create a unified multi-department experience
● Serve up personalized content to employees
● Develop a phased roll out

Roll out a "One Start Shop" Portal with Employee Center

Remote work, paperless communications, and online banking are all here to stay. But this poses a challenge for many financial services businesses — how exactly do you transition out of legacy systems and approaches that weren’t designed for a digital age?

In this webinar, we’ll discuss how Financial Services companies can modernize their processes without skipping a beat by using a unified digital platform. Our panelists will discuss actionable strategies for:

● Taking a slow and steady approach to transitioning
● Updating your workflows (and saying goodbye to the dreaded email inbox forever!)
● Using technology to optimize financial service operations

How to Bring Your Financial Services Business Into the 21st Century

Security can often feel like a long uphill battle that never seems to end. Often, this is caused by security myths disguised as facts. By recognizing and counteracting these myths, you can fully optimize your security program and actually gain momentum.

In this webinar, you’ll discover how to debunk four common security myths and make progress with ServiceNow. You’ll learn strategies for:

● Overcoming the “every blade of grass” problem that plagues security pros
● Prioritizing your crown jewels so you can take action
● Identifying your biggest wins to generate massive momentum
● Forming actionable strategies around your objectives


Presenters:
Chris Murphey, VP NewRocket Advisory Services, and your host!
Melissa Cohoe, Practice Strategist, NewRocket Security, Risk & Resilience
Deepak Kolingivadi, Head of Products, Security BU, ServiceNow
Edward Contreras, EVP/CISO, Frost Bank

The 4 Security Myths Holding You Back

IT leaders face constant issues and noise and often struggle to support their businesses with effective IT operations. It’s hard to free their teams from the painful challenges of manual processes, such as slow response times, unpredictable availability, and increased costs. 

As an IT leader, this doesn’t have to be your reality. 

A healthy CMDB with effective event management, service discovery, and service mapping can help your organization to boost savings and multiply value. Having a coordinated strategy with key roles is critical.  

In this webinar, our team of experts will show how you can launch into next-level savings and maximize value with ITOM.   

Presenters:
Moderator/Host: Chris Murphey, VP, Advisory Services, NewRocket
Kirk Hogan, VP, Technology, Platform and Integrations Strategy, NewRocket
Brian Emerson, VP & GM, ITOM, ServiceNow

4 ways IT departments save millions & maximize value with ITOM

From cyberattacks and breaches to pandemics and wars, there’s a lot to keep you up at night. How do you make sure that your company stays alert in an increasingly dangerous world? You need an effective enterprise risk program that can help you identify and plan for high-probability threats.

In this free webinar, our team of expert panelists will discuss three key actions every Enterprise Risk Manager should take to relieve the pressure of unseen threats:

● Unite your risk, technology, and business teams around one platform for an accurate picture of risk
● Build consistent methods to successfully assess your risk, including suppliers and vendors
● Rely on the right data to build trust in your organization’s resilience

Presenters:
Chris Murphey, VP NewRocket Advisory Services, and your host!
Melissa Cohoe, Practice Strategist, NewRocket Risk & Resilience
Alan Paris, ServiceNow Financial Services-Risk & Compliance Architecture
Jeremy King, Director of Global Operational Risk, ICE – and a customer of ServiceNow & NewRocket.

3 Actions Enterprise Risk Managers Need to Protect Companies from Unseen Threats

For financial services providers, ensuring middle office is running effectively can be difficult and requires ongoing effort. Without process governance you open the door for security and compliance issues which are expensive and limit your company’s ability to grow. How are you utilizing ServiceNow’s world-class platform for your business? Let’s explore different factors to consider in implementation, as well as best practices for optimizing your workflows, ensuring peace of mind and an operating model that makes your employees and clients happy.

Join us for a very special discussion with ServiceNow and NewRocket experts where you will learn how to protect and enhance the important functions in your middle office. The middle is where you find the good stuff, and in the middle of this event, you might just get the chance to attend an expert mixology class and have delicious cocktails shipped right to your door!

Using Workflow Automation to Drive Best Practices in the Middle Office

As ServiceNow usage expands across the enterprise, employees will expect the portal to bring the experience together. Unfortunately, the portal in many organizations fractures under the complexity of supporting multiple departments. In this webinar, we will explain the benefits of adopting a consolidated portal strategy as well as guide your implementation efforts to achieve extraordinary results. Specifically, we will cover:
- Content taxonomy considerations
- User experience best practices
- Ways ServiceNow's Employee Center supports the effort
- Approaches to migrating legacy service portals to Employee Center
Don't let your employees' experience fall through the cracks, join us to learn how to build a more seamless experience.

Creating a Seamless Portal Experience Across Departments with ServiceNow

During this virtual event, we will discuss how third-party risk management is expanding to third-party resilience planning and some of the concerns on the horizon.  Join thought leaders from Iceberg Networks/Highmetric and RiskRecon for an interactive discussion sharing experiences and what we’re hearing from our clients.

Is your organization able to proactively have plans in place to mitigate early signs of a critical supplier disruption due to major incidents such as breach, ransomware, and, often overlooked, supply chain?

The supplier risk world is too often one of reactivity versus proactivity — often, companies are failing to act early, to prevent a disruption of services from top tier suppliers. In recent years, we have witnessed major incidents that may not have affected us directly, but easily could have. We will discuss how to implement change based on learnings from these world events and how to adapt business planning for best possible outcomes.

From Reactive to Proactive: Expanding third-party risk management to resilience

(Sweeten up your vulnerability approach and attend this session – following this informative talk, we will add a fun segment, led by a pastry chef, taking you through a pumpkin spice cupcake experience. Register early, as pumpkin spice cupcakes kits are limited! We will confirm your shipping address with you after registration.)

How do you get to the best vulnerability prioritization for your organization? How do you know which vulnerable spots are, in fact, the MOST critical? Which best practices of management and tools can help you elevate your approach?

Join Kirk Hogan, CIO, Iceberg and Allan Liska, CSIRT, Recorded Future, as they explore these questions and more around vulnerability assessment and management: 

Traditional prioritization uses the NVD data presented with each vulnerability (CVE vector information) which represents a snapshot at the time the vulnerability was discovered / published. 
CVSS severity is sometimes being used as a proxy for a risk score (which it is not), and other times combined with other internal parameters like business criticality of the vulnerable asset or exploit skill level. The challenge with any of these methods, is that it misses what is happening in the real world, and the real-world changes constantly. And coupled with that, threat actors are very smart. They understand that most vulnerability management programs address critical vulnerabilities on the most critical assets first, and by the time organizations get to anything below this point, they have already left other vulnerabilities unattended.

What if you could inject threat intelligence into your risk scoring every day that considered whether real threat actors in the real world are exploiting these lower severity vulnerabilities in their kill chain? Using the Recorded Future Vulnerability Intelligence feed and an ‘operationally ready ServiceNow integration’, this is possible NOW.
The effect is amazing – we can show you how!

Sweeten up your approach: Vulnerabilities and knowing exactly where to look.

This session will be of interest to organizations who would like to deploy risk and security programs quickly and with success.  Iceberg Networks has created the Iceberg Rapid Delivery Program to get organizations production ready in just 8-12 weeks. The program helps teams achieve quick wins that you can take back to management through a program that recognizes value quickly and cost effectively.  

What you will learn in this session:  
- The benefits of a rapid versus custom deployment 
- Achieve quick wins for the business and drive executive buy-in 
- To leverage the proven methodology behind the Rapid Delivery program for repeatable success 
- Achieve predictable outcomes in a timely manner 
- How to establish a solid foundation for your program and support consistent improvements

10 Weeks to Rapid Delivery Driving Quick Wins in Risk & Security with ServiceNow

Organizations are already painfully aware of the consequences of the pandemic on their operations due to supply chain interruption. Gaps have been identified and new regulations are being announced in response to the myriad of disruptions in the last 18 months. Moving forward, internal auditors should take the opportunity to improve the resilience of their organization by assessing the third-party risk management program through a new lens. 

You will find this discussion of interest if you are looking to:
•	Ensure that your organization’s third-party risk management program is robust enough to address the risks that have emerged from fourth- and Nth-parties in the past year.
•	Address the need to remodel fourth-party strategies to ensure or improve operational resilience.
•	Improve rigor and processes to ensure resilience of the organization in relation to its third- and fourth-parties. 
•	Build the confidence of the executive team that the organization is resilient and that a robust third-party risk management program meets the standards.
•	Understand if you and your vendors are assessing and managing risk appropriately.

Auditing Fourth-Party Risk and Beyond

Risk leaders continue to feel pressure from both regulators requiring more sophisticated and advanced risk reporting and from senior execs to reduce costs due to the economic downturn, as a result, risk leaders are required to mature their programs quickly with budget constraints. Without a proper plan including processes and technology with consistent and efficient RCSAs, leaders are stuck in manual and tactical execution without an accurate view of risk across the organization.

Subject matter experts, Andrew Vesay, GM of Operations at Iceberg and Alison Musci, Director of Risk Solution Sales at ServiceNow discuss advancing your risk maturity across the organization with ServiceNow’s Advanced Risk solution. 

This session will be of interest if your organization is striving to:
1. Automate work using common tools and centralized processes: using advanced risk assessments to drive common workflow, interface and forms.
2. Manage Multiple Risk Methods across the organization, allowing departments to keep their unique processes.
3. Address Diverse Risk Factors within your organization and assess risks based on factors and scale that work for you.
4. Easily Aggregate data: Allow automation to pull from the unique risk systems to ensure risk data is accurately aggregated and summarized for automated dashboards and presentation with transparent drill downs.

Maturing your Risk Program with ServiceNow Advanced Risk

3 ways to generate new revenue streams and improve customer service with ServiceNow®. 

Changing customer expectations have disrupted customer service, and many companies struggle to adapt to the new demands. It only takes one painful customer experience, and they are looking to take their business elsewhere. The pressure is high.

Yet, simultaneously, these high expectations present new revenue stream opportunities for companies that can focus on customers changing needs. Success will see them gain an edge in the market — but only if they are ready with the right systems and processes.   
 
In this webinar, our team of experts will uncover three ways ServiceNow can help your business generate new revenue streams, transform the customer experience, and retain customers for the long haul.

Speakers: 
Chris Murphy, Host
Kirsten Brandenburg, Practice Strategist and Capability Leader, CSM & FSM, NewRocket
Mohamed Alsinnawi, Senior VP Strategic Initiatives and ePMO, Consilio 
ServiceNow, Jack Caragol

The 3 Ways to Generate Revenue and Improve Customer Service with ServiceNow

Customer Advocacy

Customer Success

retainment

Customer Engagement

Customer Experience

Revenue Marketing

Customer Service

Customer Care

ServiceNow

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

IT Service Management

The IT security community on BrightTALK is composed of more than 200,000 IT security professionals trading relevant information on software assurance, network security and mobile security. Join the conversation by watching on-demand and live information security webinars and asking questions of experts and industry leaders.

IT Security

Enterprise applications have become a crucial piece of infrastructure for many businesses. The enterprise applications community on BrightTALK features the latest insights in enterprise application integration, enterprise application architecture and EAS software. Join the community to gain access to thousands of videos and webinars presented by recognized enterprise information systems experts and arm yourself with the knowledge you need to succeed.

Enterprise Applications

Get powerful help desk and support insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on the help desk and support strategies that effect business value and growth.

Help Desk and Support

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Modern human resources professionals are charged with not only the recruitment of talent, but also retention, satisfaction and management. They also support the training, assessment and compensation aspects of employee management. Join this community to connect with thought leaders and learn about trends in benefits, compensation and talent management. Stay ahead of the curve to attract and retain top talent and strengthen organizational leadership and culture.

HR Strategy

Human resources is intrinsically linked to business success and requires a thoughtful balance of a variety of complex issues. The human resources community on BrightTALK is made up of thousands of professionals in human resources exchanging human resources best practices and advice. Watch hundreds of on-demand webinars for immediate information or participate in upcoming live webinars and have your questions answered by respected HR thought leaders.

Human Resources

In this SaaS and subscription economy, the key to success is customer success. This is much easier said than done as client ecosystems are constantly evolving and their needs and aptitudes vary. Join this community to engage with leaders who are prioritizing and pioneering customer success by helping clients maximize ROI, inspiring account growth and strong client retention.

The sales community on BrightTALK brings together thousands of engaged sales professionals. Learn about careers in IT sales and marketing, sales techniques and selling strategies. Join the discussion by participating in on-demand and live sales webinars and summits with leaders in the sales industry.

Sales

Internal audit and compliance professionals are facing increasingly stringent regulatory requirements when it comes to compliance reporting and internal control procedures. Join the audit and compliance community to learn best practices from thought leaders on topics such as regulatory compliance, internal audit checklists and audit program strategies.

Audit and Compliance

Effective financial management strategies can help organizations meet their business objectives. The financial management community on BrightTALK is made up of engaged finance and accounting professionals. Find relevant webinars and roundtable discussions featuring financial planning advice from industry thought leaders and insights into optimizing financial reporting, accounting, risk management and value measurement.

Financial Regulation

Get powerful finance management insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge that will help you to determine which financial factors build or erode value in your organization.

CFO Strategy

Join this new, vibrant community to learn and connect with top thought leaders, startups and banks who are disrupting the financial services industry. Keep up with the latest news and trends in Fintech and take part in lively debates on topical issues and challenges.

Fintech

The accounting and finance community on BrightTALK features presentations from leading accountants and finance professionals. The accounting community includes tax planning strategies, QuickBooks webinars and other accounting webinars, while the finance community features presentations on financial capital regulations and forensic data analytics. Join the conversation by attending live financial and accounting presentations and connecting with industry thought leaders.

Finance

Get powerful insights to run your business. CEOs, CFOs, CMOs, COOs, CTOs and CIOs are among the leaders in this community who connect with peers and experts to grow their businesses.

CxO Strategy

Get powerful operations insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which systems and processes are driving operational efficiency, maximizing value and customer success.

Operations

Get powerful procurement and sourcing insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which strategies are proving to be the most effective for managing vendors, improving performance and reducing cost.

Procurement and Sourcing

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

The 3 Ways to Generate Revenue and Improve Customer Service with ServiceNow

Presented by

About this talk

More from this channel