Omnichannel Retail Experience​ with Microsoft Dynamics 365 Commerce​

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Presented by

Tiago Silverio Da Silva, Practice Director - ERP and Nanditha Kini Mukerjee​, Senior Manager – ERP

About this talk

Covid-19 threw the retail industry into disarray, forcing the closure of physical stores and casting doubt on the in-store experience's future. As a result of this unexpected shift, many retailers are still scrambling to provide efficient service to clients through alternative channels. Retailers who prioritized physical stores and face-to-face engagement over developing omnichannel experiences have struggled to respond in this situation. The evolving customer behavior of millennials and Gen Z , inclined fully towards e-commerce channels, even before the pandemic, had caught many of these retailers off-guard too. Therefore, in this webinar, we discuss developing "omnichannel" experiences using the best tool available - Microsoft Dynamics 365 Commerce. Join our experts, Nanditha Kini Mukerjee​, Senior Manager – ERP​ , and Tiago Silverio Da Silva, Practice Director - ERP, as they talk about helping retailers create "omnichannel" experiences for evolving customer needs using Microsoft Dynamics 365 Commerce.

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