Drive Superior Customer Engagement with Microsoft D365 for Customer Service

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Presented by

Greg Luttrull, Dynamics CRM Functional Lead

About this talk

In 2021, providing ‘superior customer experience’ has taken over almost all other business goals. Organizations try everything in their capacity to ensure that their customers have a seamless experience with their front-life staff. That’s why when customer service agents are provided the right tools to assist the clients, it makes the agents' job easier, eliminates time wastage, and increases customer satisfaction retention. In this webinar, our speakers – Miguel Sanchez – Sr VP, Business Software and Support Group (BSSG) and Greg Luttrull, Dynamics CRM Functional Lead – will discuss one such excellent customer service tool, Microsoft Dynamics 365 for Customer Service. They will talk in detail about: • Why businesses need Microsoft Dynamics 365 for Customer Service more in the post-pandemic world • The tight integration between Microsoft Dynamics 365 Customer Engagement and Customer-Self Service Portal • How the Customer-Self Service Portal provides comprehensive solutions for customers and customer service agents alike • The salient features and service capabilities of the Customer-Self Service Portal • How you can customize and leverage the Customer-Self Service Portal for your needs

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Synoptek is a business and technology consulting firm that helps businesses envision, transform, and evolve. As a global systems integrator and managed technology services provider, Synoptek partners with organizations worldwide to help them navigate the ever-changing technology landscape and build solid foundations for their business. With its comprehensive offerings, global workforce, and strategic technology partnerships, Synoptek helps organizations grow their business while optimizing and protecting their ecosystem. With growth, ownership, inclusivity, and philanthropy embedded in its DNA, Synoptek is committed to delivering improved business results and unmatched service to all its stakeholders. www.synoptek.com