The Expanding Role of IT: How to Meet the Demand and Sleep Well

Presented by

Mike Venezia, Lori Eddlemon, David Simpson

About this talk

Your IT department manages the company’s IT infrastructure and services to keep the organization running smoothly, but you are increasingly responsible for supporting the applications, workflows, and processes for functions outside of IT. When department heads in HR, Finance, Legal, Facilities and Customer Service turn to you for solutions and support, how do you handle the workload and the pressure? We have assembled a panel of IT experts with first-hand experience to discuss your many workflow challenges and ways to address them. Topics include: • Shoring up your IT service/operations/asset management • How to expand IT services beyond IT without reinventing the wheel • How are other organization finding success • The ServiceNow Platform • Why Synoptek Learn how one platform can consolidate workstreams quickly and efficiently so you can keep up with organizational demands and still sleep well at night. Panelists include: * Mike Venezia, BDM/ServiceNow Practice, Synoptek * Lori Eddlemon, Principal Consultant/ServiceNow Practice, Synoptek * David Simpson, Technology Offerings Leader, ServiceNow

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Synoptek is a business and technology consulting firm that helps businesses envision, transform, and evolve. As a global systems integrator and managed technology services provider, Synoptek partners with organizations worldwide to help them navigate the ever-changing technology landscape and build solid foundations for their business. With its comprehensive offerings, global workforce, and strategic technology partnerships, Synoptek helps organizations grow their business while optimizing and protecting their ecosystem. With growth, ownership, inclusivity, and philanthropy embedded in its DNA, Synoptek is committed to delivering improved business results and unmatched service to all its stakeholders.