How to Achieve Self-Service Network Automation with ServiceNow

Presented by

Rich Martin, Senior Technical Marketing Engineer, Itential

About this talk

Is your organization’s goal to use ServiceNow as the one-stop shop for any IT infrastructure requests? If just creating network automations seems like enough of a challenge, then integrating them closely into ServiceNow may appear impossible. But that’s not true! Itential provides a platform for your network team to build, test, and run network automation at enterprise scale — with the included ability to quickly publish automations so that they become available to be run from a ServiceNow catalog entry. Rich Martin, Senior Technical Marketing Engineer at Itential, will demonstrate how to integrate with ServiceNow at the API level so that NetOps, DevOps, and application teams can work together to provide ServiceNow self-service catalog entries that run Itential automations. In this live demo, we will showcase: • Multiple methods of publishing automations and how they are used. • Publishing and testing an automation with an API endpoint. • Passing and parsing of data from ServiceNow into Itential. • Creating a self-service catalog entry in ServiceNow to utilize API endpoint.

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Itential is the only automation platform built to support both network and cloud, making it easy for enterprise organizations to maintain network compliance, reduce manual operations, and simplify network management. The Itential Automation Platform is a low-code cloud-native SaaS solution that seamlessly connects IT systems with network technologies for end-to-end network configuration, compliance, and automation.