Watch this webinar to learn how in the last 12 months, Ahlstrom-Munksjö, together with Tech Mahindra, achieved a 112% increase in happiness and a decrease of 69% in lost time of end-users with their 'Project Happy' - by continually measuring and improving the IT Experience.
Speakers:
Dr. Ozan Acar, Head of IT Delivery and Partner Management
Tuna Ozcer, Global IT Manager - User Care and IT Process Management
You'll learn in 25 minutes:
- How they built 'Project Happy' - challenges and wins
- How to add XLAs into the MSP contracts - with rewards, not just sanctions
- Why experience data is so important for IT Management Teams
Ahlstrom-Munksjö is a global leader in fiber-based materials, supplying innovative and sustainable solutions to its customers with 7.800 employees.