How to prove value of Now Platform and IT Services through Experience Management

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Presented by

Pasi Nikkanen (Host), Johanna Länsisaari, Dr Ozan Acar

About this talk

Knowing what is important to your end-users is essential to getting ROI from your support services, as well as your investment in ServiceNow. But how do you achieve this? Join our discussion 'From Signal to Action' on Friday 23rd April at 12:00 GMT / 13:00 CET to learn how to create human-centric IT – helping to prove the value of your ServiceNow platform and IT services. HappySignals customer Ahlstrom-Munksjö has enjoyed significant improvements and result from its focus and efforts on improving employee experience – with a 112% increase in end-user happiness and a 68% decrease in lost time. In this webinar you will learn: - How using ServiceNow for workflows and HappySignals for people analytics leads to better end-user experiences and productivity (with practical examples) - How to bring XLA thinking and an Experience Management framework to your existing ServiceNow implementation - Why cultural changes are crucial in transforming IT into human-centered service experiences, featuring a Case Study from Ahlstrom-Munksjö Featured speakers: Host: Pasi Nikkanen, Chief Growth Officer, HappySignals Dr. Ozan Acar, Head of IT Delivery and Partner Management, Ahlstrom-Munksjö Johanna Länsisaari, Solution Consultant, ServiceNow
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HappySignals is an Employee Experience Management Platform for IT that makes experience data visible, understandable, and connected to operational data in IT, enabling enterprises to change their culture to be more open, outcome-focused, and data-driven. We discover the experiences of over 2 million employees in 130 countries. Our customers have been able to make employees happier and increase productivity by 26% on avarage. For more information, visit www.happysignals.com.