What challenges does human-centric IT solve?

Presented by

Sami Kallio (CEO), Pasi Nikkanen (CGO)

About this talk

The ever-changing needs of end-users are a phenomenon that must be addressed to streamline IT services to keep your employees productive and, most importantly, happy. Traditionally, in ITSM, we focus our measurement efforts on outputs, which is essentially the beginning of the end. By measuring IT services in this manner, we will never truly understand how end-users are experiencing IT services, creating the Watermelon effect. On the other hand, creating a Human-centric IT solves more problems than just increasing the happiness of your end-users; even though that is a massive achievement. In this first-ever episode of 'Happy in 15', we discuss the challenges IT is facing today, including: - Bad Reputation of IT - No central view of IT happiness - No common focus for IT - Lack of control with partners - Unable to quantify end-user Happiness and Productivity - Making decisions based on gut feelings instead of data-driven decisions Find out how creating a Human-centric IT can help solve the challenges you are facing in your IT organization. If you are loving this content, be sure to subscribe to Happy in 15 and never miss an episode. Looking for something even more bitesized? Check out our recently released Learning Center, where we cover everything from XLAs to optimizing your ServiceNow --> www.happysignals.com/learning-center
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HappySignals is an Employee Experience Management Platform for IT that makes experience data visible, understandable, and connected to operational data in IT, enabling enterprises to change their culture to be more open, outcome-focused, and data-driven. We discover the experiences of over 2 million employees in 130 countries. Our customers have been able to make employees happier and increase productivity by 26% on avarage. For more information, visit www.happysignals.com.