Stop the 'Yearly Surveys' if you want to impact your IT Experience

Presented by

Sami Kallio (CEO), Pasi Nikkanen (CGO)

About this talk

Just like 2020, Yearly Surveys are a thing of the past and something to be forgotten. Yearly Surveys do not give you that valuable, qualitative data, that you can use at every step of your IT Service Experience. Let's throw you this statement; You wouldn't measure your customer experience once a year, so why do it with your employees? In this episode of Happy in 15, Sami and Pasi divulge why Yearly Surveys are a thing of the past and the problems/challenges encountered by them, such as: -Too slow -Too much effort -Out of date data (for a year) -Low response rates The rollercoaster year of 2020 proved a point that anything can happen, even overnight, which forces a change and adaption from companies and delivers new, diverse and unique experiences to your IT end-users. In this instance, yearly surveys are deadwood in the water and would never give you the real-time data to improve and react to your end-users experiences. This use of "real-time" data is one cog in part of a big, well-oiled machine - Experience Management. Find out more about Experience Management and Experience Level Agreements in our Practical Guide to XLAs: https://www.happysignals.com/the-practical-guide-to-experience-level-agreements-xlas ------------------------------------------------- About HappySignals HappySignals is an Employee Experience Management platform for IT that makes experience data visible, understandable, and connected to operational data in IT, enabling enterprises to change their culture to be more open, outcome-focused, and data-driven. Established in 2014 and based in Helsinki, Finland, HappySignals discovers the experiences of over 2 million employees in 130 countries. Our customers have been able to make employees happier and increase productivity by 26% on average. ------------------------------------------------ Keep in contact Facebook: https://www.facebook.com/HappySignalsLtd LinkedIn: https://www.linkedin.com/company/happysignals/ Twitter: @HappySignalsLtd

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HappySignals is an Employee Experience Management Platform for IT that makes experience data visible, understandable, and connected to operational data in IT, enabling enterprises to change their culture to be more open, outcome-focused, and data-driven. We discover the experiences of over 2 million employees in 130 countries. Our customers have been able to make employees happier and increase productivity by 26% on avarage. For more information, visit www.happysignals.com.