How to Deliver Human-centric IT Services?

Presented by

Pasi Nikkanen, CGO, HappySignals (Host) and Dominique Raphanel, Global IS, Support & User Experience Manager, bioMérieux

About this talk

Want to improve your internal IT services? How about creating a better culture across your whole organization? In this webinar bioMérieux – a company that has been successful with both – will highlight how knowing and understanding your internal customers, and building an experience management culture, can help you to transform your organization and boost your digital transformation journey. In this webinar you will hear: - What are the stages in creating an Experience Management culture for IT - How to increase your response rates - How culture impacts outsourcing - Why sharing your experience data and insights make a huge difference - Why using different end-user profiles in your IT service desk communication needs to be taken into account. We all know that IT needs to transform – and the truth is we can only do it by focusing on people, and not just technology. Presenters: Pasi Nikkanen, CGO, HappySignals (Host) Dominique Raphanel, Global IS, Support & User Experience Manager, bioMérieux

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HappySignals is an Employee Experience Management Platform for IT that makes experience data visible, understandable, and connected to operational data in IT, enabling enterprises to change their culture to be more open, outcome-focused, and data-driven. We discover the experiences of over 2 million employees in 130 countries. Our customers have been able to make employees happier and increase productivity by 26% on avarage. For more information, visit www.happysignals.com.