Webinar: Global IT Experience Benchmark - Key Findings H2 2021

Presented by

Sami Kallio (CEO), Pasi Nikkanen (CGO), Sakari Kyrö (Product Marketing Manager)

About this talk

The Era of Experience is here, and it’s here to stay. If you are an IT professional wanting to deliver great experiences for your end-users in 2022, you need to start making decisions based on experience data. That’s why in this webinar, HappySignals will present key insights from The Global IT Experience Benchmark Report H2/2021 that can help you plan for today’s Experience-centric Enterprise IT landscape. Our biannual report about the state of Enterprise IT experiences is based on continuous data collection by our enterprise customers, through HappySignals IT Experience Management Platform. In total, 748,878 end-user responses in over 130 countries were collected from July - December 2021. Don’t miss the chance to hear: - What is the state of end-user experiences across Ticket-based and Proactive IT touchpoints? - Fascinating country-, industry-, and end-user profile-specific differences in perceptions and expectations of IT - What does the data mean for IT teams trying to increase end-user happiness and productivity? - How to use the data to drive IT decision-making? Join our discussion and be the first to discover the latest actionable findings for Enterprise IT. ** Happiness Score™ Benchmark is based on data from almost one million end-user responses in over 130 countries. It is based on continuous measurement of all HappySignals customers. You can easily compare your Proactive and Ticket-based IT Experiences against other companies globally. **
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HappySignals is an Employee Experience Management Platform for IT that makes experience data visible, understandable, and connected to operational data in IT, enabling enterprises to change their culture to be more open, outcome-focused, and data-driven. We discover the experiences of over 2 million employees in 130 countries. Our customers have been able to make employees happier and increase productivity by 26% on avarage. For more information, visit www.happysignals.com.