XLAs: Applying The Art & Science of Experience

Presented by

ITSM Academy founder and CEO, Lisa Schwartz

About this talk

Get your hands-on practical XLA advice! Everybody's talking about experience level agreements (XLAs), but where do you get started with them? Join this online session on 3rd March with ITSM Academy founder and CEO, Lisa Schwartz for all the practical advice you need to successfully adopt XLAs into your organization. In the presentation, Lisa will: - Walk you through what an XLA is, and how they augment, not replace, existing Service Level Agreements (SLAs) - Show examples of XLAs in action - Discuss why they've become so impactful, especially with our global shift to working from home - Explain why XLA has been listed in the Gartner Hype Cycle as Emerging, with a 5-10-year plateau. Can't attend? Sign-up for this session anyway and we'll send you a recording to watch at your leisure. Unfamiliar with Lisa? She leads her teams in the delivery of exceptional educational experiences in the disciplines of IT service management (ITSM), ITIL, DevOps, Agile service management, and employee experience. Additionally, she is a co-founder and board member of both the DevOps Institute and XLACollab. If you're looking for practical advice to get started with - or improve upon - your XLA journey, be sure to sign up for this session.

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HappySignals is an Employee Experience Management Platform for IT that makes experience data visible, understandable, and connected to operational data in IT, enabling enterprises to change their culture to be more open, outcome-focused, and data-driven. We discover the experiences of over 2 million employees in 130 countries. Our customers have been able to make employees happier and increase productivity by 26% on avarage. For more information, visit www.happysignals.com.