Master IT Experience Management (ITXM™)

Presented by

Pasi Nikkanen, Sami Kallio

About this talk

ITXM™ or IT Experience Management brings experience management, a practice that has been used in external customer support and management for well over a decade, into IT operations. ITXM™ enables IT teams to focus on outcomes of the deliverables they produce, as well as providing data driven insights, fueling Continual Improvement initiatives, in order to achieve said outcomes. Most importantly, ITXM™ is a framework that is needed and used by the whole IT organization, and not just the IT Service desk. Now, we bring to you the recently released ITXM™ foundation course, bringing to life the practicalities of Experience Management for IT. Through online training videos and an online exam, you can get certified in ITXM™ and bring this framework into your organization. But the fun doesn’t stop there - Join our online community to share thoughts, ways of working and learning experiences with other like-minded professionals, thought leaders and pioneers of ITXM™. Take the ITXM™ foundation course here - Learn more about HappySignals - Key Takeaways: - ITXM™ - bringing experience management into IT - Opportunity to learn more about ITXM™ and become a certified professional with online training and exam - ITXM™ community - learn and share experiences with others
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HappySignals is an Employee Experience Management Platform for IT that makes experience data visible, understandable, and connected to operational data in IT, enabling enterprises to change their culture to be more open, outcome-focused, and data-driven. We discover the experiences of over 2 million employees in 130 countries. Our customers have been able to make employees happier and increase productivity by 26% on avarage. For more information, visit