How to use ITXM™ to Identify improvement areas in IT

Presented by

Pasi Nikkanen, Sami Kallio

About this talk

ITXM™ is the framework that brings the practice of experience management into IT operations. In this first episode of Season 2, we kick off after the winter season with a practical episode on how you can Identify Continual Improvement areas to focus on through using ITXM™ In this episode you will get a firm understanding of why: - Humans are the best sensors when it comes to delivering feedback about IT services - The important order of People, Process and Tech - Why conducting continuous measurement to receive continuous experience data trumps yearly surveys. Take the ITXM™ foundation course here - Read more about ITXM™ framework here - Learn more about HappySignals - Key Takeaways: - For Continual Improvement, Experience Data is the only meaningful starting point. - If you want to create services from the business perspective you need to be using Experience Data. - Experience Data gives focus to continuous improvement initiatives.
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HappySignals is an Employee Experience Management Platform for IT that makes experience data visible, understandable, and connected to operational data in IT, enabling enterprises to change their culture to be more open, outcome-focused, and data-driven. We discover the experiences of over 2 million employees in 130 countries. Our customers have been able to make employees happier and increase productivity by 26% on avarage. For more information, visit