Using ITXM™ for Continual Improvement Success

Presented by

Pasi Nikkanen, Sami Kallio

About this talk

Following on from our previous episode, we bring you another practical episode on how ITXM™ is a vital tool for your IT’s continual improvement success. ITXM™ is the framework that brings the practice of experience management into IT operations. In this episode of Happy in 15 we focus on - What are you setting out to improve? - The outcomes of IT initiatives and why they hold high importance, especially from an end-user and team perspective - How to measure and celebrate success from an ITXM™ perspective Take the ITXM™ foundation course here - Read more about ITXM™ framework here - Learn more about HappySignals - Key Takeaways: - Why use ITXM for Continual Improvement success? - Focus on the outcomes of IT initiatives - Measuring CI success in ITXM™
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HappySignals is an Employee Experience Management Platform for IT that makes experience data visible, understandable, and connected to operational data in IT, enabling enterprises to change their culture to be more open, outcome-focused, and data-driven. We discover the experiences of over 2 million employees in 130 countries. Our customers have been able to make employees happier and increase productivity by 26% on avarage. For more information, visit