Barriers to IT Experience Management and How to Overcome Them

Presented by

Roman Pelzel and Kevin Turner from ISG, Sami Kallio and Katie Bates from HappySignals

About this talk

We'd love to invite you to our next virtual roundtable on 31st January, where we'll look at the common barriers to IT Experience Management and how to overcome them. Presented in conjunction with a leading global technology research and advisory firm, ISG, this one-hour session will help you understand and overcome the common challenges associated with getting started with IT experience management (ITXM). Applicable to both internal and external facing support organizations, this roundtable will cover the following: - Expected outcomes and benefits of experience management for customers and managed service providers (MSPs) - Typical obstacles people face when introducing experience management, with real-life examples of how to address them - How to develop and commit to a well-defined end-user experience - How to manage end-user expectations globally - How MSPs can be accountable for delivering a positive employee experience within the workplace - How to get started on your ITXM journey To quote industry authority Roy Atkinson "If paying attention to end-user experience was valuable before (and we know it was), it's more so now in 2023". Whether your IT department is insourced or outsourced, or if you're a managed service provider, don't delay your ITXM journey any further. Take your first steps in your journey by joining us on 31st January.

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HappySignals is an Employee Experience Management Platform for IT that makes experience data visible, understandable, and connected to operational data in IT, enabling enterprises to change their culture to be more open, outcome-focused, and data-driven. We discover the experiences of over 2 million employees in 130 countries. Our customers have been able to make employees happier and increase productivity by 26% on avarage. For more information, visit