Global IT Experience Benchmark - Key Findings H2 2022

Presented by

Sami Kallio and Sakari Kyrö

About this talk

Prepare yourself to take the steps necessary to remain competitive in today's experience-centric IT landscape. Join us for our webinar to get an inside look into what strategies are recommended from the latest H2/2022 Global IT Experience Benchmark Report that you can use too. Key findings:  - Service Desks have the biggest impact on the overall IT Experience of end-users - The key benefits of IT Experience Management are happier end-users, focused IT teams, better decisions, and more motivated IT employees - Fewer sanctions are linked to Service Desk KPIs than two years ago - More than 30% of companies have or plan to start creating an Experience Management Office (XMO)  - For the first time, more incident tickets are submitted through service portals than email and phone combined.   Don’t miss the chance to hear about and ask questions about the results. Our biannual report about the state of Enterprise IT Experiences is based on continuous data collection by our enterprise customers through the HappySignals IT Experience Management Platform. In total, 1,642,555 end-user responses in over 130 countries were collected and analyzed in 2022.
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HappySignals is an Employee Experience Management Platform for IT that makes experience data visible, understandable, and connected to operational data in IT, enabling enterprises to change their culture to be more open, outcome-focused, and data-driven. We discover the experiences of over 2 million employees in 130 countries. Our customers have been able to make employees happier and increase productivity by 26% on avarage. For more information, visit