Introduction to Human-Centric IT Experience Management

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Presented by

Sami Kallio and Pasi Nikkanen from HappySignals

About this talk

Are you tired of guessing where to make IT and business improvements? Do you lack actionable end-user experience data for your IT decisions? By understanding employee experiences with IT and using data-driven insights, you can improve IT services that truly matter to your employees and align with business goals. Human-centric experience data is the key to leading with confidence and transforming IT decision-making. Join us for a full introduction to human-centric IT experience management to help you better understand that by taking advantage of human-centric data, your organization can: - Understand how your employees are experiencing IT - Obtain data to help you make informed and user-centric improvement decisions - Improve productivity in your organization - Get ideas about where to start Our customers have experienced a remarkable 24% increase in happiness (on average) and a 26% improvement in productivity, all thanks to human-centric IT experience management.
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HappySignals is an Employee Experience Management Platform for IT that makes experience data visible, understandable, and connected to operational data in IT, enabling enterprises to change their culture to be more open, outcome-focused, and data-driven. We discover the experiences of over 2 million employees in 130 countries. Our customers have been able to make employees happier and increase productivity by 26% on avarage. For more information, visit www.happysignals.com.