Name: Understanding Multichannel Support for Your Business
Start: 2021-06-17T15:15:00Z
End: 2021-06-17T15:15:24.000Z
Location: BrightTALK

Established in 1988, Buchanan Technologies is an award-winning managed services provider offering innovative IT services and customized solutions to mid-tier and enterprise-level organizations across the United States, Canada and Europe. Buchanan offers flexible and customizable solutions to accommodate any IT need – whether it’s help desk support, IT field services or managed IT solutions – and believes every interaction matters with each customer to provide a seamless user experience. To learn how Buchanan can simplify your IT solution, visit www.buchanan.com.

Cloud adoption has seen significant growth over the past several years, with worldwide end-user spending on public cloud services forecast to grow 18.4% in 2021 to total $304.9 billion, up from $257.5 billion in 2020, according to Gartner. 

In today’s modern IT landscape, the cloud serves as a primary fixture in many organizations’ IT infrastructure and day-to-day business operations; however, while cloud computing boasts numerous benefits for companies of all sizes, many leaders are still very hesitant to make the jump due to concerns with cloud security. 

If this resonates with you – or perhaps your business is currently utilizing the cloud and continually battling security and operational issues – this webinar is a can’t miss event. Bringing together cloud and security experts, this webinar will take a deep dive into how to adequately configure your cloud environment for maximum security as well as tips on ensuring the overall efficiency of your cloud infrastructure.

Contact Buchanan for assistance with your cloud and cybersecurity solutions: https://www.buchanan.com/contact-us/ 

About the speakers:
Chuck has served in multiple roles during his tenure at Buchanan, including Director of the Project Management Office (PMO), Director of Consulting Services, Director of Partner Alliances, Senior Project Manager, and more. Chuck is currently the Director of Cloud Strategy, where he is responsible for helping customers implement proven strategies to improve their business using the cloud.

RJ Friedman serves as Buchanan's CISO and Managed Security Services Leader where he is responsible for internal security as well as delivery of Buchanan’s Managed Security Services. Prior to Buchanan, RJ owned and operated dayONE Cyber, an MSSP that provided customers with advanced, holistic cybersecurity services.

Cloud Security: Best Practices for Securing Your Business

In this edition of Ask the Techsperts, we are joined by Buchanan’s Director of Cloud Strategy, Chuck Ma, and Chief Information Security Officer, RJ Friedman, as they walk us through the Microsoft 365 security risks and the steps business leaders can take to protect their organization.

Is Your Microsoft 365 Solution Putting Your Company at Risk?

In this edition of Ask the Techsperts, we are joined by RJ Friedman, Chief Information Security Officer at Buchanan Technologies, as he highlights the five most impactful ways businesses can spend their cybersecurity dollars.

Contact Buchanan for a free, no-obligation assessment of your cybersecurity strategy and technologies: https://www.buchanan.com/contact-us/

5 Best Ways to Spend Your Cybersecurity Dollars

We’re used to change in the digital age, but few of us could have predicted the changes and upheaval that the global pandemic has brought. What are the 9 tactics and technologies businesses should adopt to be able to shape-shift in today’s dynamic business environment?

Leveraging research backed by Gartner, SMEs from Buchanan Technologies will highlight major strategic technology trends for 2021 and what questions you, as an IT leader, should be asking yourself to ensure your business is future-proofed and operating at peak efficiency.  

If you are responsible for ensuring your organization’s success, this webinar is a can’t-miss event! To learn how Buchanan can boost your digital transformation strategy and help your business succeed, contact us: https://www.buchanan.com/contact-us/

9 Tactics to Prepare for the Future of IT Services

In this edition of Ask the Techsperts, we are joined by Chuck Ma, Director of Cloud Strategy at Buchanan Technologies, as he walks us through the different stages of cloud adoption with a focus on the customer journey and value of the cloud.

If you're contemplating a move to the cloud, let us know how we can help: https://www.buchanan.com/contact-us/

Building Your Path to Cloud Adoption

In this quick but informative video, Buchanan’s Director of Cloud Strategy, Chuck Ma, will highlight how Buchanan can identify cost savings and business efficiencies related to your cloud licenses through a simple optimization assessment.

Contact us to learn how Buchanan can streamline your licensing and provide cost savings: https://www.buchanan.com/contact-us/

Getting the Most out of Your Cloud Licenses

Today’s cyber threat landscape is continuing to evolve in complexity and sophistication. An area of increasing concern for CISOs and IT security personnel revolves around cyber attacks and the methods and tactics threat actors use to infiltrate private networks. 

According to the 2020 Verizon Data Breach Investigations Report, 45% of breaches featured hacking, 17% used malware, and 22% involved a form of phishing. What’s more, the average time to identify and contain a breach is 280 days, while the average cost to a business is 3.86 million USD, per IBM. 

Wouldn’t it be nice to know all the ways attackers can gain access to your network? During this webinar, Buchanan’s CISO, RJ Friedman, will highlight the 9 techniques attackers use to gain their initial foothold within a network according to the MITRE ATT&CK® framework and provide the necessary steps business leaders should take to protect all possible points of entry to increase organizational security.

To learn more about Buchanan and how we can help with your cybersecurity strategy, contact us: https://www.buchanan.com/contact-us/

9 Ways Adversaries Gain Access to Your Network and How to Protect Your Business

In this quick but informative video, Buchanan’s Support Center Director, Tyler Hayes, will highlight the questions you should be asking yourself when it comes to your business's IT support methods and the different channels you can implement for an enhanced end user experience.

Contact us to find a service desk solution that fits your organization's needs: https://www.buchanan.com/contact-us/

Understanding Multichannel Support for Your Business

End User Computing

Multi Channel

Technical IT

Help Desk

Service Desk

Application Management

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

IT Service Management

Cloud computing has exploded over the past few years, delivering a previously unimagined level of workplace mobility and flexibility. The cloud computing community on BrightTALK is made up of thousands of engaged professionals learning from the latest cloud computing research and resources. Join the community to expand your cloud computing knowledge and have your questions answered in live sessions with industry experts and vendor representatives.

Cloud Computing

The IT security community on BrightTALK is composed of more than 200,000 IT security professionals trading relevant information on software assurance, network security and mobile security. Join the conversation by watching on-demand and live information security webinars and asking questions of experts and industry leaders.

IT Security

Get powerful end user computing insights from influential EUC experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on effective approaches to get non-programmers to create working applications.

Get powerful help desk and support insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on the help desk and support strategies that effect business value and growth.

Help Desk and Support

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Understanding Multichannel Support for Your Business

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Buchanan Technologies