Creating stellar customer support experiences using search

Presented by

David James

About this talk

Customers, now more than ever, want to solve support issues on their own using websites and mobile applications. And self-service customer support translates to reduced support costs and higher customer satisfaction. Learn how Elastic Enterprise Search helps you achieve all this and more.

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Elastic builds software to make data usable in real time and at scale for search, logging, security, and analytics use cases. Founded in 2012, the company develops the open source Elastic Stack (Elasticsearch, Kibana, Beats, and Logstash) and Elastic Cloud (a SaaS offering). To date, there have been more than 225 million cumulative downloads. Elastic has a distributed workforce with more than 800 employees in 30 countries. Learn more at