Simplifying how work gets done

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Presented by

Angela Abbot, Fujitsu | Vijay Narayanan, ServiceNow

About this talk

A seamless employee experience will propel organizations in a new phase of growth, allowing employees to deliver a great customer experience, launch new services and drive revenue. Automation is a critical part of this experience. In a world of hybrid working, however, organizations will need to rethink how they deploy automation to enhance the employee experience. It’s not just about cost reductions or efficiencies. As employees demand better work-life balance and more meaningful and purposeful work, automation might be the answer. So, what are the biggest opportunities for automation to support hybrid working? What are some of the new tasks exacerbated by remote working which organizations will need to automate? Organizations will need to implement more than just RPA to automate processes. AI and ML will be critical too. To what extent are they already doing this?
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