RPA Journey, Ep: 2 - How Capita successfully scaled internal automation

You’ve rolled out your first productive automations across a business function and proven the value of automation, so what next? Taking your organization to the next level where you start scaling and rolling out automations across the enterprise is a challenge that many companies struggle with. Hear from Dr. Grainne Watson, Automation Practice Director at Capita, as she joins us to share valuable insight and practical tips on how Capita, an international Business Process Outsourcing (BPO) and professional services company, have successfully deployed over 400 robots and 1000+ automations across the business. Highlights will include: How to identify and prioritise complex processes that can bring change to the entire business 1)Building out RPA capabilities, roles and responsibilities 2) The importance of RPA champions and involving business users 3) Evolving your center of excellence 4) Beyond RPA: what else to consider Keep an eye out for episode three from the RPA Journey series titled: "RPA Journey, Ep: 3 - How 'a Robot for Every Person' is Maximizing ROI at EY"