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Inspiring Freedom of Choice with CCaaS

In this webinar, Onecom alongside leading provider of cloud contact centre software Five9, will explore how Contact Centre as a Service (CCaaS) is changing the way businesses of all sizes create profitable customer experiences through purchasing only the technology they really need.

Agile working is no longer a ‘nice to have’, it’s an absolute must. The need to control and optimise costs, operate efficiently from any location, and empower agents to continue to excel in delivering customer experience excellence remain key considerations in 2021. We’ll be discussing:

​​​- How to remove the complexity from contact centre management
- The move to personalised customer experience
- Increasing business agility through the power of practical AI, automation, and the cloud
- Practical steps to road mapping your CCaaS vision
Recorded Aug 10 2021 46 mins
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Presented by
Nick Beardsley - Enterprise Director (Onecom), Thomas John - VP EMEA Channels (Five9)
Presentation preview: Inspiring Freedom of Choice with CCaaS

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  • Samsung Series: Enabling the Hybrid Working Model Oct 28 2021 9:00 am UTC 45 mins
    Vinny Robertson - Senior Channel Sales Manager (Samsung), Ben Long - Client Director (Onecom).
    Having staff in the office, on-the-road, or working from home presents a number of challenges to organisations, who risk productivity losses, security threats and technology failure if not planned and managed correctly.



    In our latest OneTALKS webinar, Onecom is teaming up with Samsung once again to offer insight into the key tools, software and services that modern organisations can employ to provide a secure hybrid working model that helps support their employees, regardless of their physical location.
  • Preparing for the ISDN/PSTN Switch Off - Your Questions Answered Recorded: Sep 30 2021 28 mins
    Paul Nocivelli (Head of Solutions) & Kirstie Cawood (Head of Delivery & Implementation)
    It’s nearly the end of the line for the ISDN & PSTN network. Whilst the official phase out isn’t until 2025, if your organisation resides within a stop sell area, this deadline could be sooner than you realise.

    In Onecom's interactive webinar, we tackle the frequently asked questions we receive around the ISDN/PSTN switch-off, how to prepare and minimise the impact of this change, plus practical guidance on alternative telephony solutions to suit every budget.
  • Onecom and Samsung - Solutions for Construction Recorded: Aug 19 2021 34 mins
    Mark Gradner, Graeme Good
    It’s no secret the events of 2020 accelerated the integration of digital tools within essential industries. In this webinar in collaboration with Samsung we’ll be exploring the concept of connected construction – looking at risk management, cost optimisation, and rapid set up, all underpinned by a leading device and connectivity strategy.

    If you’re in the Construction business, you won’t want to miss this informative and interactive session.
  • Inspiring Freedom of Choice with CCaaS Recorded: Aug 10 2021 46 mins
    Nick Beardsley - Enterprise Director (Onecom), Thomas John - VP EMEA Channels (Five9)
    In this webinar, Onecom alongside leading provider of cloud contact centre software Five9, will explore how Contact Centre as a Service (CCaaS) is changing the way businesses of all sizes create profitable customer experiences through purchasing only the technology they really need.

    Agile working is no longer a ‘nice to have’, it’s an absolute must. The need to control and optimise costs, operate efficiently from any location, and empower agents to continue to excel in delivering customer experience excellence remain key considerations in 2021. We’ll be discussing:

    ​​​- How to remove the complexity from contact centre management
    - The move to personalised customer experience
    - Increasing business agility through the power of practical AI, automation, and the cloud
    - Practical steps to road mapping your CCaaS vision
  • 5G Futures with Samsung Recorded: Jul 29 2021 21 mins
    Vinny Robertson, Raj Kambo
    In the new world of work, organisations are increasingly reliant on fast and available connectivity for a range of devices. With 5G networks expanding year on year, what does this mean for your business - and how can you capitalise on this exciting new form of connectivity?

    In our second 'Samsung Series' webinar, Samsung's Vinny Robertson & Onecom's Raj Kambo will return to discuss the opportunity and challenge of 5G, and how 5G-enabled devices could be positively impacting your business's way of working.

    Sign up to register now - we hope to see you there!
  • Onecom and Samsung - Solutions for Construction Recorded: Jul 12 2021 34 mins
    Mark Gradner, Graeme Good
    It’s no secret the events of 2020 accelerated the integration of digital tools within essential industries. In this webinar in collaboration with Samsung we’ll be exploring the concept of connected construction – looking at risk management, cost optimisation, and rapid set up, all underpinned by a leading device and connectivity strategy.

    If you’re in the Construction business, you won’t want to miss this informative and interactive session.
  • Samsung Series: Introducing Samsung Computing & Chromebook Recorded: Jul 6 2021 41 mins
    Vinny Robertson - Senior Channel Sales Manager (Samsung), Raj Kambo - Client Director (Onecom).
    This is your opportunity to explore how Samsung technology helps meet the day-to-day challenges posed by a more flexible approach to working than ever before.

    In our second Computing & Chromebook webinar, Samsung’s business specialist, Vinny Robertson will be on hand with the latest Samsung devices, demonstrating new functionality and applications which help your people work more efficiently, whether in the office, on-site, or on the move.

    Afterwards, we’ll open the floor to discuss common challenges covering your questions on security, ease of use, remote working and more.

    All attendees will also be entered into our free draw for a chance to win an all-new Chromebook 4 11.6 32GB.

    Good luck! We’re looking forward to seeing you there!
  • Inspiring Freedom of Choice with CCaaS Recorded: Jun 30 2021 46 mins
    Nick Beardsley - Enterprise Director (Onecom), Thomas John - VP EMEA Channels (Five9)
    In this webinar, Onecom alongside leading provider of cloud contact centre software Five9, will explore how Contact Centre as a Service (CCaaS) is changing the way businesses of all sizes create profitable customer experiences through purchasing only the technology they really need.

    Agile working is no longer a ‘nice to have’, it’s an absolute must. The need to control and optimise costs, operate efficiently from any location, and empower agents to continue to excel in delivering customer experience excellence remain key considerations in 2021. We’ll be discussing:

    ​​​- How to remove the complexity from contact centre management
    - The move to personalised customer experience
    - Increasing business agility through the power of practical AI, automation, and the cloud
    - Practical steps to road mapping your CCaaS vision
  • Becoming Future Ready with SD-WAN​ Recorded: May 20 2021 55 mins
    Atul Rana - Head of Connectivity (Vodafone), Andy Jane - CTO (Onecom), Steve Owens - Head of Enterprise Acquisition (Onecom)
    During a time of unexpected and rapid transformation, having a reliable network is key to business success. Lockdown has forced businesses to redefine their network strategy to meet the demands of their applications and users.   

    Meet OneConnect, bringing the power of SD-WAN and the intuitiveness of a single cloud managed service platform together to transform the connectivity game in 2021. Join experts from Onecom and Vodafone on the 20th May as we delve into the latest trends in connectivity and discover a true end-to-end solution that puts you in the driving seat.

    In this OneTalks session, we will discuss:
    • Boosting network performance, resiliency and security
    • Application visibility for complete control
    • Enhancements in software defined networking
    • Future-proofing to support 5G and IoT
    • One stop cloud aggregation with OneCloud
Experts in Business Communications
Onecom

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  • Title: Inspiring Freedom of Choice with CCaaS
  • Live at: Aug 10 2021 9:00 am
  • Presented by: Nick Beardsley - Enterprise Director (Onecom), Thomas John - VP EMEA Channels (Five9)
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