Name: How CPaaS brings the cloud to on-premises contact centers
Start: 2023-05-02T19:37:00Z
End: 2023-05-02T19:37:04.000Z
Location: BrightTALK
Rating: 0

Eye on Tech focuses on the latest business technology and IT topics, including AI, DevOps, security, networking, cloud, storage and more. Programmed strategically to inform the business tech buying cycle, Eye on Tech features insight and commentary from the writers, editors and experts at SearchSecurity, SearchNetworking, SearchStorage and other sites in the TechTarget portfolio.

This year’s 2024 MIT Sloan CIO Symposium on May 14 -- and the pre-event on May 13 -- promises to be packed with exciting sessions and discussions. (A virtual option is available.)

In this interview with Allan Tate, executive chair, MIT Sloan CIO Symposium, you’ll hear about the critical issues the sessions will cover, including AI quandaries -- such as risks and legal challenges -- and how IT leaders can balance the myriad of business and IT challenges.
• Register for the event: https://mitcio.info/register
• 2024 Agenda: https://mitcio.info/agenda
• 2024 Speakers: https://mitcio.info/speakers

Watch an interview from last year with two returning panelists -- Irving Wladawsky-Berger/MIT and Robert Mahari/MIT & Harvard -- speaking about AI issues. https://www.brighttalk.com/webcast/19989/582569?utm_source=TechTarget&utm_medium=brighttalk&utm_campaign=582569

2024 MIT Sloan CIO Symposium to Tackle AI Controversies, IT Balance

Metrigy analyst Beth Schultz explains how CPaaS can improve CX efficiency and outcomes, including personalization and automated workflows.

Exploring how CPaaS can improve CX

Analysts Gabe Knuth and Brian McKenna of TechTarget's Enterprise Strategy Group share their takeaways from Enterprise Connect 2024, including the need for AI governance and the intersection of EUC and UCC.

Recapping Enterprise Connect 2024

Irwin Lazar, president and principal analyst at Metrigy, discusses how fixed-mobile convergence for unified communications has evolved to address new mobile communications needs.

A new era of fixed-mobile convergence for UC

Daragh O Brien, CEO at Castlebridge data strategy consultancy, discusses the challenge of reining in one's passion for technology to consider the ethical use of data.

The ethical challenge data leaders face

Learn about the top content management trend in 2024 -- generative AI -- from Forrester analyst Cheryl McKinnon. She explores how generative AI can automate content creation and improve enterprise search.

How GenAI will affect content management in 2024

Beth Schultz, vice president and principal analyst at Metrigy, discusses insights organizations can gain from collaboration tool data and how to use data to make technology buying decisions.

Collaboration data fuels technology buying decisions

Irwin Lazar, president and principal analyst at Metrigy, explains the federal requirements for E911 compliance for business phone systems and his research into how organizations are managing compliance.

Building a strategy for E911 compliance

Beth Schultz, vice president and principal analyst at Metrigy, explains the basics of connected workspaces to support hybrid teams and mitigate proximity bias.

Connected workspaces mitigate proximity bias

Irwin Lazar, president and principal analyst at Metrigy, explains the importance of a proactive governance and compliance strategy for content created by communication, collaboration and customer experience applications.

Building a proactive collaboration governance strategy

TechTarget news writer Mary Reines and associate site editor Tim Murphy discuss key themes from HubSpot's Inbound 2023 conference. Themes include generative AI, social media and email marketing, and women in tech.

Inbound 2023: Themes and Recap

Beth Schultz, vice president of research for Metrigy, discusses the importance of a customer-obsessed strategy and the critical role of building the right team, from the C-suite to frontline workers, to deliver exceptional customer experiences. Learn how data-centricity, collaboration and Chief Customer Officers play key roles in customer-obsessed companies.

Building a customer-obsessed team

Join CEO, analyst and TechTarget contributor Robin Gareiss as she breaks down her Metrigy research on why feedback surveys are important -- including how to get responses and how to use these insights to improve business operations.

The role of customer feedback surveys in the contact center

Nick Barney sits down with news writer Makenzie Holland to discuss regulating artificial intelligence in the United States.

Your Tech Minute with Nick: AI's Unregulated Future

Irwin Lazar dives into Metrigy research on two major trends that are driving IT organizations to break down silos among communication and collaboration teams in order to better support hybrid work.

How IT organizations build collaboration teams

Analyst Gabe Knuth sites down with John Powers to discuss his perspective on where VDI is in 2023, what challenges organizations are facing within this market and what offerings might catch organization's eyes as they plan for how to manage and deliver their desktops.

Analysis of VDI and the desktop virtualization market at large

Technology writer Nick Barney interviews news reporter Esther Ajao on popular generative AI technology ChatGPT and the open letter urging a six-month halt on AI experiments.

Your Tech Minute with Nick: ChatGPT and the Open Letter on AI

TechTarget site editor Molly Driscoll discusses today's tech challenges with Oğuz Sezgin, Chief Information Officer and Digital Transformation Leader at Koç Holding

MIT Sloan CIO Leadership Award finalist interview with Oguz Sezgin

Communications platform as a service (CPaaS) can provide organizations with on-premises contact centers the bridge from the legacy to the modern. Learn how CPaaS can layer real-time, cloud-based capabilities to legacy contact centers, including click-to-call and live chat.

How CPaaS brings the cloud to on-premises contact centers

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