Name: How Voice AI Is Driving Customer Satisfaction And Growth
Start: 2023-08-09T19:33:00Z
End: 2023-08-09T19:33:50.000Z
Location: BrightTALK
Rating: 2

Watch industry experts, business leaders, and voice AI influencers discuss voice assistant implementation best practices, business trends, the state of the voice AI industry, and the future of conversational assistants for companies across industries and around the globe.

The ubiquity of voice assistants and the demand for touchless, convenient, and always-on contact with companies are the trends currently accelerating the adoption of voice assistants for leading brands. As the voice-first era evolves from voice assistants as a nice-to-have to an era of widespread voice user interfaces, the rapid progression toward omnichannel and multimodal voice experiences are already changing the landscape.

We've now entered the next phase of voice AI adoption where companies have turned their attention to monetization and sonic branding considerations. Don't be left behind. Join us to find out everything you need to know about the trends, news, and future of voice AI. 


Nothing is more important to a restaurant business than its customers, yet too often ordering food can cause unnecessary frustration for them.

Long lines, wait times, being put on hold, requests being misunderstood, and hefty 3rd party fees. These all create friction that can leave a bad taste in the mouth. 

Now, more restaurants than ever are turning to technology to create a more customer-centric experience – but not all tech solutions are created equal. Some restaurants are expending time, money, and energy on technology that doesn’t deliver. 

Join SoundHound and ChowNow as they discuss how simple, low cost restaurant tech is helping restaurants drive customer satisfaction.

Tech-Savvy Dining: What Restaurants are Missing About Customer Satisfaction

Macroeconomic challenges, coupled with rising consumer expectations, mean that the restaurant industry is having to do more with less. The technology stack – including AI – has never been more important.  Yet, many businesses are struggling with legacy systems that don’t allow for adaptation and evolution. 

Now a significant number are looking to build more flexibility and efficiency into the way they process customer requests, and that means updating their technology so that it’s fit for a new ordering era.

Join SoundHound and Qu as they discuss the future of restaurant technology, and how it's allowing restaurants to stay agile – and grow! – while meeting changing customer wants and needs.

Fast Fries: How Restaurants Are Choosing Tech That Won’t Slow Them Down

The automotive industry was an early adopter of voice technology. Now millions of drivers rely on it as an interface for navigation, communication, entertainment and to safely control in-vehicle settings. And although voice technology has become progressively faster and more accurate, not much else has changed – until now.
As generative artificial intelligence (AI) begins to revolutionize the way we access and share information, it’s already unlocking a whole new world of possibilities for voice AI. Join this webinar to learn about brand-new research from SoundHound that reflects the growing consumer appetite for ChatGPT-style functionality and understand what the data can tell us about how OEMs can create in-vehicle, voice-controlled experiences that improves consumer satisfaction.

 ATTEND THIS WEBINAR TO: 
 
- See the results a new study of consumer attitudes about voice technology and generative AI capabilities.
- Understand upcoming trends and where the future of in-vehicle AI may take the automotive industry.

Speakers: 

Mike Zagorsek
COO, SoundHound

Fiona McEvoy
Corporate Communications, SoundHound

Emma Hancock
Moderator, Automotive News

How Generative AI will Help OEMs Build Great In-Vehicle Experiences

Technology innovations are helping restaurants survive and thrive post-pandemic. 
 
And drive-thrus are no exception. Did you know that 39% of all restaurant traffic is “bumper-to-bumper in a drive-thru lane,” according to the National Restaurant Association?
 
Voice-enabled drive--thrus are both speeding order processing time and freeing staff to focus on other value-added tasks like food prep and serving customers in front of them.
 
In this webinar, you will learn to:
 
-Identify the restaurant technology trends driving the evolution of the drive thru.
-Understand how voice AI technology can be adopted to enhance the customer experience.
-Understand where and how new ordering interfaces can support restaurant employees.
-Share examples of how restaurant technology helps businesses improve productivity and boost sales.

Imagining the Tech-Driven Drive-Thru of the Future

As labor challenges and rising inflation take their toll, restaurants have been turning to voice AI to handle food ordering – with varying degrees of success. 

But new developments in voice tech have now done away with awkward pauses, turn-taking, and the need for restaurant customers to speak in a rigid way in order to be understood. Next-generation voice AI feels as natural as speaking to a person. 

As truly conversational intelligence transitions from the lab to the drive thru lane, we talk to experts about how it works, how it’s implemented, and how it’s directly meeting the needs of enterprise restaurants.

Featured Presenters:

Ben Bellettini
Restaurant Business Development, SoundHound

Fiona McEvoy
Corporate Communications, SoundHound

Hadley Hall
Product Manager, Square

Josh Judd
Head of Solutions Architecture and Engineering, SoundHound

Abbey Lewis
VP of Content Strategy, Winsight

How Breakthrough Voice AI is Supercharging Restaurant Ordering

The restrictions of cloud-only voice AI solutions have been a barrier to voice interfaces for many smart device manufacturers. Adding a voice assistant to a smart device required either giving up brand independence and tying their products to a big tech speaker solution or implementing an on-device solution that required the user to utter specific phrases to be understood. Other solutions were just too expensive or required too much processing power to make them viable options.

Innovations in voice AI technology and the advent of a range of edge connectivity solutions has effectively removed the barriers to entry for the smart device industry and expanded the opportunities for smart TVs and other large home appliances to provide greater convenience and functionality through conversational interfaces.

Key takeaways:
-Edge voice AI technology innovations
-Voice-enabling smart home devices
-How voice is transforming smart TVs
-Transformation of mobile apps and remote controls

Panelists: 
-Steve McIrvin
 VP Products 
 Wzye

-Matt Thompson
 Senior Director, Product Management
 SoundHound

-Chris Tanquary 
 Senior Director of Business Development 
  VIZIO

-Moderator:
 Leonard Lee
 Managing Director & Founder
 neXt Curve

How Voice AI is Helping Make Smart Devices Even Smarter

In the past, the most desired cars were those with the most horsepower, the best engine performance, and the sleekest body styles. Today, the power of advanced software systems to create an easy, relaxing, and pleasant user experience is driving the demand for connected, voice-enabled cars. 

In response, automakers are looking for ways to create better user experiences they can implement now—while navigating hardware limitations and a voice AI technology industry that's in a state of rapid development, planning for a future they can only partially predict, and retrofitting older command and control voice interfaces with newer technology. To solve these challenges, manufacturers must also choose between developing an independent voice experience or relying on big tech solutions.

Join us as we gather a panel of experts from around the automotive voice AI industry to discuss the evolution of voice AI in the car, solutions that are addressing the past, present, and future challenges, and how the user experience is driving the automotive industry into the future.


Key takeaways:
Trends in voice AI adoption in the automotive industry
How OEMs are choosing infotainment solutions
The evolution of voice assistants in the vehicle—hardware and software
How the user experience is driving innovation

Panelists:
Gaurav Talwar
Sr. Systems Engineer, Voice Technologies
GM Global Technical Center

Jenny Heinze
Vice President Connected Solutions and Automotive
DMI

Aaron Forsman
Co-Founder
Innovation Works

Moderator:
Matt Anderson
Director, Business Development
SoundHound

Why Automakers are Racing to Add Voice AI to Their Vehicles

Understanding and responding accurately to complex, compound queries and the context of conversations is key to delivering voice experiences that are more human™. Discover how SoundHound's proprietary technologies, including Speech-to-Meaning®, Deep Meaning Understanding®, and Context Aware™ are processing speech more like the human brain than any other voice AI technology available.

Take a deep dive into the technology behind SoundHound's conversational AI and understand why the quality of voice experiences differ from one technology or platform provider to the next. Get the insider's view into the most recent advances in voice technology—including ASR, NLU, Wake Words, Neural Networks, Collective AI®, and Edge connectivity options. 

Discover why these key technologies are behind the innovations that are driving brands across industries and around the globe to deliver custom, branded voice experiences that are faster, more accurate, and more human—improving the customer experience and driving real revenue to the bottom line.

Key Takeaways:
-Take a deep dive into SoundHound's voice AI technology
-Get to know the difference between an independent platform and a "big tech" solution
-Discover how our proprietary technologies work together to create conversational AI 
-Understand why an extensive library of domains provides a better user experience

Panelists:
1. Majid Emami, Chief Science Officer and SVP, Engineering, SoundHound
2. Joe Aung, Vice President of Engineering, SoundHound
3. Chris Schindler, Senior Director of Product Engineering, SoundHound

Moderator: Arvind Rangarajan, Director Product Marketing, SoundHound

How Language Understanding is Key to Conversational AI That's More Human™

While cloud-connected voice assistant solutions continue to grow in popularity, the possibilities and benefits of voice assistants on the edge are just now being realized by manufacturers across industries. The emergence of conversational voice assistants that are less dependent on the cloud while delivering greater user privacy, safety, and hygiene are helping manufacturers to imagine the possibilities of voice-enabled devices.

The potential for voice assistants on the edge to meet growing customer demands and expand product functionality while lowering costs and easing installation requirements for manufacturers is endless.

Join leading manufacturers and voice AI experts in a discussion about the possibilities and how you can discover your product potential with voice assistants on the edge.

In this webinar you'll learn:

The subtleties of voice AI connectivity options
Use cases for voice assistants on the edge
Benefits of embedded and hybrid connectivity
How conversational AI is coming to small products and devices

Panelists:
Keyvan Mohajer
Co-founder and CEO
SoundHound Inc.

Ziad Asghar
VP, Product Management 
Snapdragon Technologies & Roadmap
Qualcomm

Moderator:
Mike Zagorsek Chief Operations Officer
SoundHound Inc.

For more information about Discovering the Possibilities of Voice Assistants on the Edge, read our white paper: https://go.soundhound.com/edge-guide

Or visit our website to see how we can help bring your voice AI strategies to life: https://www.soundhound.com/

How and Why Voice Assistants are Moving to the Edge

The ubiquity of voice assistants is fueling a meteoric rise in conversational AI solutions for companies spanning all industries, geographies, and sizes–we call this “The Sound Wave". 

Today, brands have the choice to build their own voice assistant, partner with an end-to-end independent conversational AI platform provider, or "rent" an experience from one of the large voice AI technology companies. 

Join our panel of experts as they address the urgent need for brand-owned conversational voice experiences and share their insights on the choices companies must make to get to market faster with voice assistants that meet the unique needs of their customers and business goals.

Key takeaways:
a. How to get to market faster with a brand-owned voice AI strategy 
b. Why independent voice assistants are market differentiators
c. Understanding the benefits of a full-stack solution
d. When to build some of the experience on your own
e. Why you need an independent voice AI platform partner


Panelists:
-Eric Turkington, VP Growth,  RAIN Agency 
-John Goscha, Founder & CEO, Native Voice
-Moderator: Darin Clark, Director of BD, SoundHound 

For more information about SoundHound and our advanced conversational AI technology, visit our website at: www.soundhound.com

Get to Market Faster with the Right Voice AI Strategy

Every year, Project Voice brings together leaders in the voice AI space and those wanting to learn the latest trends, news, and best practices for implementing a voice-first strategy. This year, Project Voice Worldwide included keynotes from Nolan Bushnell and Mark Cuban discussing the potential for AI technology. During the virtual conference, leaders in the voice AI industry took turns presenting in 10 minute lightning rounds followed by questions from the audience. 

This year, Michael Zagorsek, COO, SoundHound Inc., discussed the history of SoundHound and its products, focusing on the Houndify Voice AI platform. Through discussion and demonstration, attendees saw first hand how Houndify is revolutionizing voice assistants through proprietary Speech-to-Meaning® and Deep Meaning Understanding™ technologies. 

The presentation also included key findings from a global survey of 320 business leaders from 8 key industries. Research results highlighted the current state of voice assistant adoption, challenges, and the future outlook for companies around the world. 

At SoundHound Inc. we believe in empowering humans to interact with the things around them in the same way we interact with each other: by speaking naturally to cars, phones, mobile apps, TVs, smart speakers, and every other part of the ‘connected’ world. Through our independent and award-winning Houndify Voice AI platform, we help brands bring their voice strategy to life. Learn more at http://www.houndify.com.

Powering a World of Voice-Enabled Products

From VOICE Global 2021—Pete Balsavias, Senior Vice President, Global Commerce Innovation, Mastercard and Mike Zagorsek, COO, SoundHound Inc., discuss the importance of a collaborative partnership to build custom voice AI solutions. Learn how Mastercard's unique approach to innovation resulted in its "AI-Powered Drive Thru" and "Shop Anywhere" solutions for QSRs and retail businesses, and how they envision the future of voice technology and sonic branding.

How SoundHound And Mastercard Help Restaurants Drive Efficiencies With Voice AI

Insights From the Global Survey
A global survey of 320 decision makers across 8 major industries has confirmed that voice assistants are becoming ubiquitous. While customer service, convenience, and loyalty top the list of the benefits, many organizations are unsure how to show ROI or monetize their investments in voice AI.

Opus Research, SoundHound Inc., and RAIN discuss survey findings from top brands including Marriott, Siemens AG, Univision Communications, Capital One, Starbucks, and United Airlines, and share current trends, key challenges, and untapped opportunities of implementing custom voice assistants.
In this webinar you'll discover:

The most recent trends in voice investments
Common challenges of a voice-first strategy
The real value of voice assistants for top brands
How to measure the success of a voice assistant
Unseen opportunities for monetization and proving ROI

Featured Experts:
Dan Miller
Lead Analyst & Founder
Opus Research
@opusresearch

Nithya Thadani
CEO
RAIN Agency
@RainAgency

Michael Zagorsek
COO
SoundHound Inc.
@Mizago

Derek Top
Research Director
Opus Research
@opusresearch

The Shift to Customized Voice Assistants: How Will You Compete?

Join SoundHound and Oracle Food & Beverage as they discuss how voice AI for restaurant ordering is expediting sales in a way that drives growth while ensuring customers keep coming back for more.

How Voice AI Is Driving Customer Satisfaction And Growth

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How Voice AI Is Driving Customer Satisfaction And Growth

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