Akamai Carrier E-Learning Session: SPS Customer Experience (EMEA)

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Presented by

Arlen Frew, Akamai Technologies and Tyson Marian, Plume

About this talk

For Service Providers, the widespread adoption of smart devices creates an opportunity to build on the success of foundational services with new offerings that intersect home and business markets. Today there is an opportunity to transform current business models, strengthen positioning against competitors, and remain vital to your customers. Secure Consumer HomePass and Secure Business WorkPass are new solutions with advanced security from Akamai and smart WiFi from Plume, the industry leader in Customer Experience Management. These products enable service providers to deliver a superior customer experience tied to the rapid growth of smart devices. This Carrier E-Learning session will feature insights from Arlen Frew, the Director of Business Development from Akamai Technologies and Tyson Marian, the Chief Commercial Officer from Plume. This webinar will help providers understand smart device trends and build a strategy to maximize growth, reduce costs, and improve customer satisfaction.

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Akamai helps Service Providers expand service offerings, improve networks, and protect business-critical resources. Top brands rely on Akamai to move networks beyond performance and availability with our Security and Personalization Services (SPS) to help generate revenue and improve differentiation.