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Extending Your ITSM Platform to Your Customers & Partners Through Automation

Service Providers today are under continued pressure to modernize the way they deliver services to their clients. Many years ago, automation was deemed “nice to have”, but in today’s competitive market, this is increasingly becoming a “must have” from both clients and your very own employees. In fact, there is a lot at stake if you fall behind on this critical journey.

Key takeaways from this webinar will include:
1. Actionable steps to automate and innovate your ITSM platform
2. Capabilities to look for when evaluating existing or future technology partners, including AI, machine learning and omnichannel
3. Perspective on what clients and partners expect when interfacing with your organization
Recorded May 18 2021 38 mins
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Presented by
Bob Lamendola, VP, Infrastructure and Engineering Services at Ricoh USA, Inc.
Presentation preview: Extending Your ITSM Platform to Your Customers & Partners Through Automation

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  • Extending Your ITSM Platform to Your Customers & Partners Through Automation Jun 29 2021 4:00 pm UTC 38 mins
    Bob Lamendola, VP, Infrastructure and Engineering Services at Ricoh USA, Inc.
    Service Providers today are under continued pressure to modernize the way they deliver services to their clients. Many years ago, automation was deemed “nice to have”, but in today’s competitive market, this is increasingly becoming a “must have” from both clients and your very own employees. In fact, there is a lot at stake if you fall behind on this critical journey.

    Key takeaways from this webinar will include:
    1. Actionable steps to automate and innovate your ITSM platform
    2. Capabilities to look for when evaluating existing or future technology partners, including AI, machine learning and omnichannel
    3. Perspective on what clients and partners expect when interfacing with your organization
  • Microsoft 365 for Business Recorded: Jun 15 2021 61 mins
    Jeremy Layton, Director, Strategic Consulting and Engineering
    In this On-Demand webinar, we make it easy to understand the new licensing options for Microsoft’s 365 Business plans. We also share how we typically configure and deploy the solution for our Managed IT Services customers.

    You will also learn about 4 ways Microsoft 365 is helping small and mid-size businesses stay agile:
    • Remote Work
    • Security
    • End User Satisfaction
    • Systems Administration

    We also walk you through our standard implementation process, covering key areas such as:
    • Workstation Deployment
    • Workstation Security
    • Cloud Security
    • Mobile Device Security
  • Microsoft 365 for Business Recorded: May 17 2021 61 mins
    Jeremy Layton, Director, Strategic Consulting and Engineering
    In this On-Demand webinar, we make it easy to understand the new licensing options for Microsoft’s 365 Business plans. We also share how we typically configure and deploy the solution for our Managed IT Services customers.

    You will also learn about 4 ways Microsoft 365 is helping small and mid-size businesses stay agile:
    • Remote Work
    • Security
    • End User Satisfaction
    • Systems Administration

    We also walk you through our standard implementation process, covering key areas such as:
    • Workstation Deployment
    • Workstation Security
    • Cloud Security
    • Mobile Device Security
tbd
Ricoh USA is an information management and digital services company connecting technology, processes, and people. As part of a global leader, we create competitive advantage for over 1.4 million businesses and solve problems for companies large and small. Every day our more than 90,000 global employees serve a vast array of industries designing and optimizing end-to-end business solutions. At the forefront of innovation, we use a wide range of systems, platforms, and image technology to make data accessible to people faster and with more insight than ever before.

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  • Title: Extending Your ITSM Platform to Your Customers & Partners Through Automation
  • Live at: May 18 2021 4:00 pm
  • Presented by: Bob Lamendola, VP, Infrastructure and Engineering Services at Ricoh USA, Inc.
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