Extending Your ITSM Platform to Your Customers & Partners Through Automation

Presented by

Bob Lamendola, VP, Infrastructure and Engineering Services at Ricoh USA, Inc.

About this talk

Service Providers today are under continued pressure to modernize the way they deliver services to their clients. Many years ago, automation was deemed “nice to have”, but in today’s competitive market, this is increasingly becoming a “must have” from both clients and your very own employees. In fact, there is a lot at stake if you fall behind on this critical journey. Key takeaways from this webinar will include: 1. Actionable steps to automate and innovate your ITSM platform 2. Capabilities to look for when evaluating existing or future technology partners, including AI, machine learning and omnichannel 3. Perspective on what clients and partners expect when interfacing with your organization

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Ricoh USA is an information management and digital services company connecting technology, processes, and people. As part of a global leader, we create competitive advantage for over 1.4 million businesses and solve problems for companies large and small. Every day our more than 90,000 global employees serve a vast array of industries designing and optimizing end-to-end business solutions. At the forefront of innovation, we use a wide range of systems, platforms, and image technology to make data accessible to people faster and with more insight than ever before.