ITSM essentials in the age of hybrid work

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Presented by

Francesco Altomare, GlobalDots; Ovidio Maiuri, Challenger Stone

About this talk

IT is no longer just fixing employee laptops and restoring passwords (does anyone still do passwords?) Today, IT departments own the heavy task of enabling hybrid or remote work, securely and at scale. Specialized IT Service Management (ITSM) is here to help, with a full suite of vital services for the global, cloud-centric business. Join us as we explore their latest developments, from connectivity to security.
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GlobalDots is a 20-year world leader in cloud and web innovation, connecting over 1,000 global businesses such as Playtika, AppsFlyer, Payoneer, Lufthansa and Fiat with the latest technologies. Our ever-growing solution portfolio contains over 80 innovative technologies, including: Security, Performance, DevOps, FinOps & Cloud Management, Corporate IT, and advanced AI/ML models. Led by a team of innovation-driven engineers & architects, GlobalDots offers easy end-to-end technology adoption. Proactively introducing newer and better solutions, it helps businesses maintain a scalable, up-to-date technology posture, in a quickly-changing world. Our services enables our clients to achieve significant cost-effectiveness, accelerated business processes and globally scalable infrastructures. Stay up-to-date with the latest trends & innovation, all explored in our webinars.