How Low-Code Solutions Are Transforming the Customer Experience in Government

Presented by

Linda Alexander, IT Business Analyst & Claire Miller, Continous Improvement Manager-Milwaukee County Dept. of Admin Services

About this talk

Governments are being asked to digitize at a rapid pace – from user-friendly online experiences to increased engagement across all ages, demographics, and locations. But without vast in-house technical expertise and the staff bandwidth to support it, how can governments get this type of innovation in play – and fast? Join Government Technology and Granicus for a special 30-minute webinar that will explore how you can take a bite-sized approach to digital transformation, simplify and unify your technology and transform the way you serve customers. Speakers: Linda Alexander IT Business Analyst, Milwaukee County Dept. of Administrative Services Linda Alexander has over 20 years of experience as a successful leader in technology and solution implementation. Having worked on both the technology side leading mission critical projects, and on the business side representing client strategy, Linda brings a unique skill set to her projects. Linda is currently working as the lead IT Business Analyst on the creation of the MyCounty Customer Portal for Milwaukee County, using govService as the platform. Claire Miller Continuous Improvement Manager, Milwaukee County Dept. of Administrative Services Claire Miller has over 10 years of experience working in the public sector with much of that time working at Milwaukee County. In her current role as the Continuous Improvement Manager she is responsible for driving a culture of continuous improvement throughout the County’s numerous departments to improve efficiency and achieve operational excellence. She has led a variety of process improvement projects at both the departmental level and enterprise-wide level.

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Granicus connects governments with the people they serve by providing the first and only civic engagement platform for the public sector. Over 4,500 federal, state and local government agencies and more than 250 million citizen subscribers power an unmatched Subscriber Network that turns government missions into quantifiable results. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and citizens. This channel offers governments key insights on IT, Services, and Engagement trends from experts all over the United States and Canada.