Chapter Chat: Membership Engagement & Retention

While it is hard enough to convince security professionals to join a local (ISC)² chapter when they are faced with competing family/work priorities, it can be even harder to retain them. Many members are usually enthusiastic about an organization when they first join, but more often than not, life gets in the way and their priorities or interests shift and either decide not to renew their membership or take a more passive role. It can be even more challenging for a chapter, when most of your interactions with your members have to be conducted remotely. Over the past year, the (ISC)² New Jersey Chapter has determined that the key driver to keeping its members active is through personal engagement. Providing CPE credits for your meetings might keep some members around, but if a member does not feel personally connected with an organization and feel that they are providing some benefit to being there, competing priorities will often prevail. During this Chapter Chat session, you will learn techniques on how to maintain a high retention rate with your members, how to make your organization scalable and still personal, and how to empower your members to become champions of your chapter’s mission and vision. Speaker's Bio: Ken Fishkin leads the information security and data privacy programs for the national law firm, Lowenstein Sandler, where he mitigates their security and privacy risks to comply with client and regulatory requirements. He is President of the New Jersey Chapter of (ISC)² and is also on the Executive and Threat Intelligence Committees of the Legal Services Information Sharing and Analysis Organization (LS-ISAO). Ken is also a volunteer with the Cybersecurity Workforce Alliance (CWA), which mentors high school and college students who are breaking into the cybersecurity field. He periodically presents at conferences to educate audiences about the evolving cybersecurity and privacy landscape.